Seasonal Italian Product Ambassador

1 month ago


Chicago, Illinois, United States Eataly North America Full time

Eataly North America is seeking a Seasonal Italian Product Ambassador to join our team

About the Job

We are looking for a highly motivated and charismatic individual to share the stories of our artisanal Italian products with our guests. As a Seasonal Italian Product Ambassador, you will be responsible for promoting high-quality Italian products, engaging with guests on the shop floor, and providing exceptional customer service.

Job Description

As a Seasonal Italian Product Ambassador, your key responsibilities will include:

  • Preparation and execution of product tastings and demonstrations
  • Maintenance of demo stations, including set-up and break-down
  • Tracking of product usage during tastings
  • Engagement with guests to explain products and Eataly's Eat.Shop.Learn philosophy
  • Active listening and question-asking to understand guest needs and preferences, followed by personalized recommendations
  • Responding to guest inquiries regarding availability, location, and usage of products in a courteous manner
  • Collaboration with vendors and the Eataly team during tastings, events, and storewide activities
  • Development of comprehensive knowledge of Eataly's products, with participation in live and video trainings
  • Leading tours for guests, schools, or new team members upon request
  • Support with staff classes and La Scuola classes as needed
  • Answering guest questions about Eataly's range of services
  • Liaising with the Front End and Grocery Teams to assist with their duties
  • Circulation of the store to ensure shopping carts are available in designated areas
  • Operation and maintenance of cash tills, ensuring accurate accounting of all transactions, collections, and disbursements during shifts
Requirements

To succeed in this role, you must possess:

  • A high school diploma or equivalent
  • Exceptional communication and relationship-building skills
  • An outgoing personality and sales ability
  • Knowledge of and passion for Italian food and beverage
  • Experience working in retail and/or restaurants
  • Intermediate computer skills
Benefits

We offer a competitive salary, estimated at $55,000 - $65,000 per year, depending on experience. Additional benefits include:

  • Medical, dental, and vision insurance
  • Paid time off
  • Paid parental leave
  • 401K with company match
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program


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