Senior Member Service Representative
3 weeks ago
We are seeking a highly skilled Sr. Member Service Officer to join our team at First Entertainment Credit Union. As a key member of our team, you will be responsible for delivering exceptional member service experiences to our current and potential members.
Key Responsibilities- Provide floater coverage for our branches to ensure seamless operations.
- Build and maintain strong member relationships by identifying opportunities to offer products and services that meet their financial needs.
- Assist members with their financial needs by providing expert advice and guidance on our products and services.
- Actively promote marketing campaigns and promotions to educate members about the benefits and value of our offerings.
- Engage in follow-up communication with members to ensure their requests are met and their needs are exceeded.
- Assist with troubleshooting account matters, such as account fraud, errors, and card issues.
- Present information and perform tasks associated with memberships, accounts, and ancillary services offered by the Credit Union.
- Accept consumer loan applications and follow up with members on documentation and loan closures.
- Educate and promote remote delivery channels to increase alternative channel usage.
- Serve in a dual control capacity for operational tasks to ensure adequate controls are maintained.
- Promptly and accurately complete required reports and records.
- Perform cold sales calls to generate new deposits and loans and sales calls to existing members to cross-sell Credit Union products and services.
- High school graduate or equivalent.
- A minimum of three (3) years of applicable experience as a Member Service Representative/New Accounts at a full-service financial institution.
- Proven success at exceeding goals or cross-sell expectations.
- Excellent customer service, problem-solving, conflict resolution, organization, and sales skills.
- Stellar communication skills both verbally and written.
- Thorough knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
- Possess thorough knowledge of regulations applicable to essential responsibilities.
- Knowledge of how to use a personal computer and MS Office products on a daily basis.
At First Entertainment Credit Union, we value our employees and offer a dynamic work environment that fosters growth and development.
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