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Salesforce Technical Lead

2 months ago

Lansing, Michigan, United States RICEFW Technologies Inc Full time
About the Role

RICEFW Technologies Inc is seeking a highly skilled Salesforce Technical Lead to join our team. As a key member of our organization, you will be responsible for providing technical oversight for all new and existing SaaS implementations for our Michigan Enterprise Contact Center team.

Key Responsibilities
  • Participate in vendor's solution design sessions for client projects, providing design guidance in areas such as extensions/modifications, data conversion, environment provisioning, and application integration to ensure the vendor solution is efficient, cost-effective, and easily maintainable.
  • Work with customers and end-users to define technical requirements for new projects and any future enhancements.
  • Lead technical workshops and design sessions with customers.
  • Propose and articulate design/architecture options with pros/cons.
  • Ensure that technical requirements tie back to established customer requirements and performance goals and that the technical direction is consistent with the client's long-term strategy.
  • Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
  • Review technical architecture deliverables throughout development to ensure quality and requirements traceability.
  • Have overall technical responsibility for the technical aspects of the project environments.
  • Compile internal development guidelines/standards for the development team and ensure the team is following those standards.
  • Provide oversight on QA efforts to ensure adherence to quality assurance standards.
  • Ensure the proposed solutions adhere to SOM security guidelines and standards throughout the application lifecycle.
  • Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
  • Devise a training plan for the development team for a smooth and successful transition to Maintenance & Operations.
  • Technical leadership, to include coaching and mentoring, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement.
  • Excellent written and verbal communication skills.
  • Strong knowledge and working experience on Service Cloud.
  • Participation in each phase of full lifecycle implementations.
  • In-depth understanding of the capabilities and constraints of the Salesforce.
  • Strong technical foundation: advanced structured programming (APEX,,.Net, Java), relational database concepts and structures, structured system analysis and design methods, etc.
  • Demonstrates successful implementation of Batch Apex and/or Schedule Apex development.
  • Understands web services and other technologies that can be used to transport data in an enterprise environment and interact with.
  • Ownership of all End-to-End technical aspects of a program: data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom development.
  • Define, communicate, and manage technical change management (e.g., release) processes for all related technology efforts.
  • Assess architecture and provide secure, high-performance technical solutions on the platform.
  • Design and document technical architecture solutions that span multiple platforms and include integration and authentication across systems.
  • CICD/Release Management.
  • Identification of risks and issues from a technical perspective.
Requirements
  • Salesforce experience.
  • Minimum 5+ years' experience leading Enterprise Salesforce implementation.
  • Experience with SFDC and Salesforce Development Lifecycle.
  • Azure DevOps experience.
  • Azure DevOps best practices.
  • Understanding of Azure Licensing and Costing is a plus.
  • Minimum of two full lifecycle CRM or ERP implementations leading a technical workstream such as integration, data conversion, or extension development.
  • Exposure to data migration and/or cloud integration projects.
  • Good understanding of LCS (Life Cycle Services).
  • Experience in other technologies such as SQL, PowerBI along with good knowledge C# and the.Net framework.
  • Code build and deployment via Visual Studio Team Services and LifeCycle Services.
  • Understanding of governmental or public sector security and compliance requirements.