Ski Equipment Service Lead
2 months ago
Job Summary:
The Ski Equipment Service Lead is responsible for maintaining exceptional customer service standards, providing equipment services and information for the ultimate outdoor experience. Acts as store department lead and ensures the department has appropriate inventory levels.
Key Responsibilities:
- Train, schedule, evaluate, communicate, and coach staff members to meet business needs and overall morale goals for the team.
- Serve as a resource and knowledge base for new and existing employees.
- Provide excellent guest service while advising on gear condition.
- Perform tuning and repair services for guests.
- Work together with teammates to maintain safety standards.
- Manage sales floor team and rental process.
- Act as a mentor who can train and lead a sales team with effective communication.
- May include other responsibilities such as cashiering, retail sales, rentals, or other departments.
Requirements:
- 1+ years of experience.
- Display mechanical aptitude to perform ski and snowboard tunes, maintenance, or repairs.
- Ability to work a flexible schedule, including nights, holidays, and weekends.
- Commitment to exceptional Customer Service.
- Ability to stand and move in an active, team-oriented environment for extended periods.
- Ability to communicate fluently through spoken and written English.
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