Dedicated Onsite IT Support Specialist

4 weeks ago


Flint, Michigan, United States Applied Innovation Full time

We are seeking a detail-oriented and self-motivated individual to join our team as a Dedicated Onsite IT Technician-Tier 2 at Applied Innovation.

This position will primarily be located at our client sites daily, fulfilling their internal IT needs. It will report directly to the Applied Innovation service team manager.

Key Responsibilities:

Representing Applied Innovation IT Services within client environments

Travelling to different client sites on a structured cadence within a defined territory

Installing and supporting customers' IT environments, including user workstations, servers, and other infrastructure devices

Troubleshooting, resolving, or escalating client technical issues as needed

Updating client documentation in the document retention system

Recommending procedure modifications and improvements

Providing guidance and support to Tier 1 Onsite IT Technicians

Required Skills:

This position will be responsible for having an intermediate knowledge of and ability to troubleshoot the following:

Experience in PC, MAC, and server operating system environments

Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word

Active directory administration, On-premises Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices

Excellent customer service skills are essential

Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously

Ability to quickly learn, understand, and manage new systems related to information technology

High degree of flexibility and problem solving

Requirements:

Full Clean Current Driving License

Willingness to drive between client sites

Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field

Three or more years' experience in an IT related role

Certifications:

A+ Certification

NET+ Certification

Microsoft Certified Professional (MCP)

Cisco Certified Network Associate (CCNA)

Server Plus

Other IT related certification

Benefits:

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement



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