Restaurant Operations Manager
3 days ago
The General Manager at The Mexicano must be a professional, dependable, and enthusiastic leader who can motivate a team to deliver exceptional guest experiences. The ideal candidate will have previous restaurant management experience and be able to work well under pressure.
Key Responsibilities
- Oversee the coordination of the entire restaurant operation, including front-of-house and back-of-house.
- Deliver superior guest services and ensure absolute customer satisfaction.
- Respond efficiently to customer complaints and concerns.
- Enforce and maintain the highest quality of products and services.
- Organize and supervise shifts to ensure seamless operations.
- Appraise personnel's performance and provide feedback to keep them motivated and productive.
- Estimate consumption, forecast requirements, and maintain inventory levels.
- Track compliance with sanitation and safety rules and regulations.
- Control costs and minimize waste.
- Successfully promote and publicize the brand.
- Nurture a positive working environment and lead by example as a restaurant supervisor.
- Track operations and implement corrective actions as needed.
Requirements
- At least 21 years of age and a High School diploma or equivalent.
- 2 or more years of restaurant management experience managing a team of 15 or more employees.
- Demonstrated career experience in customer service management.
- Extensive food and beverage knowledge.
- Acute financial management skills.
- Available to work flexible hours, including weekends, evenings, and holidays.
- Experience with Windows and MS Office, Aloha, HotSchedules, and inventory control systems is a plus.
- Ability to understand and follow specific recipes, processes, and systems with precision and consistency.
- Possess strong organizational skills and can effectively prioritize needs.
- Thrives in a fast-paced, high-pressure environment.
- Able to take direction and delegate tasks accordingly.
- Demonstrates strong interpersonal communication skills and can interact with diverse employees.
- Able to lift and carry at least 30 lbs. and stand for 8 plus hours.
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