Restaurant Operations Manager

3 weeks ago


Scottsdale, Arizona, United States The Mexicano Full time
Job Overview

The General Manager at The Mexicano must be a professional, dependable, and enthusiastic leader who can motivate a team to deliver exceptional guest experiences. The ideal candidate will have previous restaurant management experience and be able to work well under pressure.

Key Responsibilities

  • Oversee the coordination of the entire restaurant operation, including front-of-house and back-of-house.
  • Deliver superior guest services and ensure absolute customer satisfaction.
  • Respond efficiently to customer complaints and concerns.
  • Enforce and maintain the highest quality of products and services.
  • Organize and supervise shifts to ensure seamless operations.
  • Appraise personnel's performance and provide feedback to keep them motivated and productive.
  • Estimate consumption, forecast requirements, and maintain inventory levels.
  • Track compliance with sanitation and safety rules and regulations.
  • Control costs and minimize waste.
  • Successfully promote and publicize the brand.
  • Nurture a positive working environment and lead by example as a restaurant supervisor.
  • Track operations and implement corrective actions as needed.

Requirements

  • At least 21 years of age and a High School diploma or equivalent.
  • 2 or more years of restaurant management experience managing a team of 15 or more employees.
  • Demonstrated career experience in customer service management.
  • Extensive food and beverage knowledge.
  • Acute financial management skills.
  • Available to work flexible hours, including weekends, evenings, and holidays.
  • Experience with Windows and MS Office, Aloha, HotSchedules, and inventory control systems is a plus.
  • Ability to understand and follow specific recipes, processes, and systems with precision and consistency.
  • Possess strong organizational skills and can effectively prioritize needs.
  • Thrives in a fast-paced, high-pressure environment.
  • Able to take direction and delegate tasks accordingly.
  • Demonstrates strong interpersonal communication skills and can interact with diverse employees.
  • Able to lift and carry at least 30 lbs. and stand for 8 plus hours.


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