Technical Implementation Specialist

20 hours ago


Philadelphia, Pennsylvania, United States Aleron Full time

About the Role:

As a Technical Implementation Specialist, you will play a crucial part in ensuring seamless system implementations for our clients. Your primary responsibilities will include coordinating pre-implementation activities, monitoring orders, validating site readiness, and providing comprehensive training to customers.

Key Responsibilities:

  • Order Monitoring: You will be responsible for closely monitoring individual orders through OTIS and resolving any issues related to customer contact information or non-supported products.
  • Site Readiness Validation: Validate site readiness for implementation, including device installation, network drops, and building access.
  • Customer IT Resource Contact: Gather equipment configuration information from customer IT resources.
  • Scheduling: Schedule appointments for implementation/training with customer contacts.
  • Implementation and Training: Complete implementation, provide operator training, and have customers complete/sign acceptance forms.
  • Post-Implementation Activities: Update, post, and review OTIS notes, and utilize tools for the role (OTIS, Microsoft Excel, Microsoft Outlook).

Job Requirements:

  • Technical Background: Previous technical experience in networking and printing environments is essential.
  • PC Hardware and Software Knowledge: Working knowledge of basic PC hardware and software, network devices (hubs, switches, routers) is required.
  • Communication Skills: Excellent written and verbal communication skills are necessary for interacting with diverse customer populations.
  • Problem-Solving Abilities: Ability to demonstrate professional problem-solving/analytical skills, creative negotiation skills, and competency in Microsoft Office.

Estimated Salary Range: $60,000 - $80,000 per annum, based on location and experience.

Aleron Companies: As an equal employment opportunity and affirmative action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.



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