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Customer Service Manager

1 week ago

Bangor, Maine, United States Hannaford Supermarkets Full time

Hannaford Supermarkets has a rich history dating back to 1883 when it started as a fresh produce vendor in Maine. Today, the company remains committed to its local roots, actively seeking farmers and producers to join their Local program. This initiative celebrates not only local foods but also preserves farmland, traditions, and jobs. The connection to the source of fresh foods is fundamental to Hannaford's business practices, making them the first major US supermarket to document sustainable seafood harvesting.

Job Description

Hannaford Supermarkets seeks an experienced PT Customer Service Leader to oversee customer service operations, ensuring exceptional experiences for all customers. As a key member of the team, you will be responsible for managing customer feedback, addressing concerns, and implementing solutions to improve service quality.

Key Responsibilities
  • Manage customer interactions, resolving issues efficiently and effectively
  • Develop and implement strategies to enhance customer satisfaction and loyalty
  • Maintain open communication with customers, staff, and stakeholders
  • Analyze customer feedback, identifying trends and areas for improvement

The ideal candidate will possess excellent leadership skills, strong communication abilities, and a passion for delivering exceptional customer experiences.

About Us

Hannaford Supermarkets is an equal opportunity employer, dedicated to creating a diverse and inclusive work environment. We value our associates and applicants, offering equal opportunities without regard to race, religion, color, sex (including pregnancy, childbirth, and related conditions), age, veteran status, national origin, sexual orientation, gender identity, or disability.