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Automotive Service Consultant

2 months ago

Fremont, California, United States Premier Subaru of Fremont Full time
Position Overview

Premier Subaru of Fremont, a prominent automotive dealership group with a strong presence across multiple states, is seeking a Service Advisor to enhance our customer service experience.

What We Provide

  • Attractive compensation structure based on experience, with hourly wages starting at $15.50 and potential earnings ranging from $50,000 to $125,000 annually, including bonuses.
  • Comprehensive Medical, Dental, and Vision Insurance.
  • 401(k) plan with company matching contributions.
  • Ongoing professional development opportunities.
  • Engagement in community service initiatives through our Giving Hope Foundation.
  • Employee benefits including referral bonuses and vehicle purchase programs.

Key Responsibilities

  • Manage service orders and ensure a smooth flow in the service drive, providing prompt and courteous service to all customers.
  • Take initiative to enhance the customer experience, ensuring positive interactions that leave a lasting impression.
  • Offer concierge-level support for all customer inquiries, whether via phone or in person, to guarantee effective communication.
  • Optimize the scheduling of technicians' time to maximize service efficiency.
  • Distribute tasks among technicians in an effective manner.
  • Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
  • Maintain Customer Success Index scores in alignment with company standards.
  • Assist in diagnosing vehicle issues and managing parts and tools inventory as needed.
  • Oversee warranty claims administration and provide training and supervision within the service department.
  • Enforce company policies and ensure adherence to standards.
  • Promote compliance with relevant laws and regulations.
  • Foster positive relationships with manufacturers and maintain good employee relations.

Qualifications

  • Well-organized and approachable demeanor.
  • Proven leadership abilities.
  • Strong time management capabilities.
  • Excellent communication skills with customers.
  • Professional appearance and demeanor.
  • Consistent history of service and sales achievements.
  • Demonstrated success in customer satisfaction.
  • Team-oriented with a self-motivated attitude.
  • Able to work independently with minimal supervision.
  • Valid driver's license with a clean driving record.

Compensation Structure

  • The Service Advisor position features a pay scale that includes a base hourly rate of $15.50. Additionally, there is a potential for production bonuses based on individual or team performance, with earnings that can vary significantly.
  • Motivated full-time sales personnel can expect to earn between $29,760 and $125,000+ annually, inclusive of base pay, commissions, and bonuses.

All candidates must undergo a pre-employment drug test and background check to ensure a cohesive team environment. We are an equal opportunity employer and uphold a commitment to diversity and inclusion in our workforce.