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Healthcare Customer Service Representative

2 months ago

Charlotte, North Carolina, United States OrthoCarolina Full time

About OrthoCarolina:
At OrthoCarolina, we recognize that our workforce is our most valuable resource and the cornerstone of our achievements. We are united by a shared commitment to enhancing lives.

We embrace diversity and hold ourselves accountable through our core values: trust, integrity, and mutual respect, ensuring that every voice is acknowledged. Our supportive atmosphere fosters personal development and a sense of community. Our team collaborates to maintain high standards of excellence and cultivate a culture of teamwork across the organization.

Position Overview:
We are actively seeking a Full-Time Patient Services Specialist at our South Park Therapy location in Charlotte. This role entails a commitment of 40 hours per week.

Under general supervision and following established protocols, the Patient Services Specialist is responsible for welcoming patients, preparing necessary documentation, and collecting, verifying, and entering patient data into Centricity to ensure the prompt and precise processing of patient claims.

The role includes preparing paperwork essential for patient visits, managing incoming phone inquiries, directing calls, scheduling appointments, and executing cashier responsibilities as assigned, which encompass posting charges and collecting co-payments, co-insurance, and outstanding balances.

Additionally, the specialist will adhere to procedures for the release of medical information and assist with the completion of FMLA/disability forms as required.

Career Advancement:
A career with OrthoCarolina offers numerous opportunities for professional growth, dedicated peer support, and ongoing education. Our organization is devoted to fostering a positive work environment for all employees.

Benefits Include:

  • Health, Dental, and Vision insurance
  • Voluntary Supplemental Life Insurance
  • Health Savings Account
  • Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • Tuition Reimbursement
  • Voluntary Critical Illness/Accident/Hospital Indemnity Insurance
  • Employer 401(k) Safe Harbor
  • 401(k)/ROTH Retirement Plan
  • 401(k) Profit Sharing Plan
  • 529 Savings Plan
  • Employee Assistance Program
  • Voluntary Wellness Program
  • Voluntary Legal Plan/Identity Theft Protection

About Us:
OrthoCarolina stands as one of the leading independent academic orthopedic practices in the Southeast, providing exceptional musculoskeletal care since 1922. Our comprehensive services include both operative and non-operative treatments, diagnostic imaging, and rehabilitation therapy. Renowned for our research and training in musculoskeletal health, our physicians possess specialized expertise across various areas, including foot and ankle, hip and knee, shoulder and elbow, spine, sports medicine, hand, pediatric orthopedics, and physical medicine and rehabilitation. We are committed to enhancing the lives of those we serve through superior patient care and compassionate, personalized service.

Qualifications:
Education: High school diploma required; Associate or Bachelor's degree preferred.
Experience: A minimum of one year of experience in a medical clinic setting is preferred. Strong customer service and computer skills, along with a working knowledge of insurance, are essential. Familiarity with medical terminology is advantageous.

Preferred Skills:
Knowledge of medical terminology and the ability to perform basic mathematical calculations.