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Medical Office Coordinator
2 weeks ago
We are a multi-specialty medical office seeking a highly skilled Receptionist/Patient Scheduler to join our team in our Morristown office. Our goal is to provide exceptional patient care, respect patients' dignity, and maintain a safe environment.
Responsibilities:- Patient check-in and check-out process coordination
- Accurate collection of co-pays and payments from patients
- Efficient creation and management of new patient appointments using eClinical EMR software
- Ensure all necessary paperwork is completed, reviewed, and entered into the EMR system
- Maintain accurate patient demographic and insurance information within the EMR system
- Provide top-notch customer service by responding promptly to incoming patient calls and resolving their queries
- Effective routing of calls to relevant departments or specialists
- Assessing patient needs to determine the most suitable physician for consultation
- Sorting, forwarding, or handling incoming faxes in a timely manner
- Verifying insurance coverage for new appointments
- Documenting and updating patient records based on interactions and communication
- Ability to collect and track statistics using Excel for analysis and improvement
- Previous experience in medical office customer service with excellent interpersonal skills
- Able to build rapport with patients and their families
- Strong prioritization and multitasking abilities to manage multiple tasks simultaneously
- Maintaining a positive, professional demeanor at all times
- Excellent written and verbal communication skills to interact effectively with patients, staff, and healthcare providers
- Bilingualism a plus for enhanced communication with diverse patient populations