IT Assistance Specialist

6 days ago


Baltimore, Maryland, United States Baltimore City Community College Full time

Job Summary: IT Assistance Specialist

Estimated Salary: $60,000 - $75,000 per year

The Baltimore City Community College is looking for an IT Assistance Specialist to join our team. As an IT Assistance Specialist, you will provide technical assistance and support to clients across various locations. Your primary responsibilities will include troubleshooting equipment issues, providing user assistance with computer equipment and software, and performing routine upgrades on computer workstations, software, and associated peripherals.

Key Responsibilities:

  • Respond to client requests for service in a timely manner
  • Troubleshoot hardware, software, or network problems
  • Provide desktop support over the phone and in-person
  • Enter, assign, and track help desk tickets in the system
  • Perform routine upgrades on computer workstations, software, and associated peripherals

Qualifications:

  • Bachelor's degree in an information technology related discipline
  • 3 years of experience in the information technology field or equivalent experience working on a help desk environment
  • Certification in at least 2 of the following: MCITP, MCDST, CompTIA A+, or CompTIA Network+
],

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