Platform Consultant

4 weeks ago

Charleston, West Virginia, United States Verint Systems Full time

We are seeking a highly skilled and experienced Platform Consultant to join our team at Verint Systems Inc. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation.

The ideal candidate will have a strong background in AI and Data Science, with a minimum of 5-7 years of experience in the field. They will also have in-depth knowledge of contact center operations, including experience with solutions across the contact center as a practitioner.

The Platform Consultant will work closely with solutions and product teams to educate and evangelize the Verint Open CCaaS platform to markets, customers, and partners. They will also maintain an in-depth knowledge of machine learning and data science, and be an expert in articulating, differentiating, and positioning Verint DaVinci AI.

The successful candidate will have excellent customer service and leadership skills, with the ability to penetrate and establish relationships with customer's senior-level executives. They will also have strong analytical and critical thinking skills, as well as effective and professional presentation and communication skills.

Travel will be approximately 30-50% of the time, and the candidate will be required to obtain the necessary credit line required to travel.

We are an equal opportunities employer and welcome applications from all qualified candidates.

Key Responsibilities:

  • Maintain an in-depth knowledge of machine learning and data science.
  • Work closely with solutions and product teams to educate and evangelize the Verint Open CCaaS platform.
  • Present In-depth Verint's Engagement Data Hub to senior IT and Data Science teams.
  • Leverage in-depth data architecture or data science knowledge to influence and provide valuable insight into the industry.
  • Build thought leadership profile in various ways, including taking advantage of speaking opportunities and networking.
  • Deliver content through various means of communication (including social media) and across many platforms that focus on why their target audience needs a Verint Open CCaaS platform.
  • Work with the Marketing team to develop marketing strategies to engage the various segments of partners and customers in the ecosystem.
  • Lead product demonstrations to let consumers, developers, and others gain a better understanding of the platform.
  • Identify white spaces in customer accounts and drive closure of opportunities.
  • Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends.

Requirements:

  • Bachelor's Degree or equivalent work experience.
  • 5-7 years of experience in AI and Data Science.
  • 10+ years of in-depth experience with contact center operations.
  • Knowledge of contact center solutions is an advantage.
  • Working knowledge of the data ecosystems such CRMs, CDPs, and ERPs.
  • Architectural knowledge of data lakes and data warehouses.
  • Strong networking abilities.
  • Strong analytical and critical thinking skills.
  • Excellent customer service and leadership skills.
  • Effective and Professional presentation and communication skills.

Benefits:

  • Competitive salary range: $90K - $140K.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

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