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General Manager in Training

2 months ago

Columbus, Ohio, United States Columbus Region Full time
Job Summary

We are seeking a highly motivated and experienced General Manager in Training to join our team at Columbus Region. As a key member of our management team, you will be responsible for providing exceptional customer service, leading a team of store employees, and driving sales growth.

Key Responsibilities
  • Provide GAS3 selling experience for DIY and professional customers
  • Provide leadership and developmental coaching for store Team Members
  • Achieve personal / store sales goals and service objectives
  • Manage DIY services including battery installation, testing, wiper installs, etc.
  • Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
  • Understand levers to impact P&L
  • Manager on duty responsibilities (touch base/coaching, issue resolution, floor/phone mgmt., task assignment and completion, safety, open/close duties)
  • Weekly scheduling process
Secondary Responsibilities
  • Assist in backing up operations of commercial delivery program
  • Provide DIY services including battery installation, testing, wiper installs, etc.
Success Factors
  • Act like an owner
  • Superior communication and customer service skills
  • Ability to locate and stock parts
  • Safety knowledge and skills
  • Parts and automotive system knowledge skills
  • ASE P2 certified or ASE ready equivalent
  • Ability to execute and train advanced solution, project and product quality recommendations
  • Ability to source from numerous places including special order, FDO, second source, etc.
  • Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
  • Ability to execute and train inventory systems and store equipment
  • Ability to execute and train POS and Parts lookup systems
  • Ability to review and analyze P&L statement
Essential Job Skills
  • Working knowledge of automotive systems preferred
  • Speak and write English (bi-lingual a plus); communicate effectively and build strong relationships with customers, peers and upper management
  • Use Microsoft software effectively (Word, Excel required PowerPoint preferred)
  • Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
  • Ability to review and analyze business reports, such as profit and loss statement (P&L)
  • Hold others accountable, inspect work quality and give feedback in a way that is inspiring
  • Ability to work an assortment of days, evenings, and weekends as needed
Prior Experience
  • 2-3 years of experience managing a team of 10-20 Team Members in a fast-paced and highly dynamic retail environment
  • Successful experience managing profitability; proven financial and business acumen
Education
  • High school diploma or general education degree (GED), Bachelors degree in business or a related area preferred
Certificates, Licenses, Registrations
  • ASE certification preferred, but not required