Assistant General Manager
2 weeks ago
Rise Brands is seeking an experienced Assistant General Manager to oversee the day-to-day operations of Pins Mechanical Co. and 16-Bit Bar+Arcade. As a key member of the management team, you will be responsible for ensuring exceptional guest experiences, managing team performance, and maintaining operational excellence.
Key Responsibilities:- Lead and manage team members to achieve daily targets and goals.
- Act as a brand ambassador, upholding the values of Pins Mechanical Co. and 16-Bit Bar+Arcade.
- Establish and maintain positive relationships with guests, handling complaints and requests in a timely manner.
- Monitor and evaluate team member performance, providing coaching and feedback to improve guest service skills.
- Set and review objectives in line with the performance review and onboarding process.
- Manage the organization and cleanliness of the space, addressing issues promptly and effectively.
- Maintain expert knowledge of menu, merchandise, and entertainment offerings.
- Certify team members on proper drink pouring and ringing procedures.
- Manage POS system, training team members on accurate procedures.
- Oversee accurate cash handling and complete necessary paperwork.
- Manage product, supplies, inventory, and stock control.
- Anticipate guest needs, support at peak times, and undertake operational duties as required.
- Management experience in high-volume bar/restaurant environments.
- Demonstrated ability to deliver exceptional guest service.
- Positive attitude and excellent communication skills.
- Experience assigning tasks, leading/growing teams, and holding staff accountable.
Rise Brands is a dynamic and inclusive company that values diversity and creativity. As an Assistant General Manager, you will have the opportunity to build and advance exciting new brands, working with a talented team of individuals who share your passion for hospitality and customer service.
Rise Brands is an Equal Opportunity Employer, committed to providing equal employment opportunities and prohibiting discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
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