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Parts Specialist

2 months ago

Lynn Haven, Florida, United States Aerotek Full time

Job Title: Parts Technician

Job Overview

The Parts Technician is responsible for managing and processing orders for parts received through various channels, including mail, phone, or in-person interactions. This role ensures that customers receive the correct components for their machinery and provides them with essential information regarding pricing, shipping timelines, and any potential delays.

Key Responsibilities

  • Edit and verify orders for accuracy in pricing and nomenclature.
  • Utilize available resources to guarantee customers receive the appropriate parts.
  • Communicate unit prices, shipping dates, and any necessary details to customers.
  • Input data into the system to calculate total costs and estimated delivery times.
  • Maintain organized records of orders based on customer names.
  • Monitor inventory levels and request pricing for out-of-stock items.
  • Calculate pricing, discounts, commissions, and shipping fees.
  • Address and resolve customer complaints effectively.
  • Collaborate with production, sales, shipping, and warehouse teams to expedite or trace delayed shipments.
  • Process requests for defective parts replacements in accordance with warranty policies.
  • Encourage customers to consider additional merchandise.

Work Environment

This position is based in a fully on-site setting. The work environment is typically quiet and climate-controlled, with occasional exposure to manufacturing conditions that may include temperature variations and noise. Hearing protection may be required in certain areas.

Skills Required

Hard Skills:

  • Order processing for parts via various communication methods.

Soft Skills:

  • Team collaboration
  • Customer service excellence
  • Effective problem-solving
  • Time management capabilities

About Aerotek

Aerotek is committed to the success of both our clients and employees. As a leader in staffing and recruiting services, we focus on providing rewarding career opportunities. Our extensive network and people-centric approach ensure that we connect talented individuals with leading companies. We are proud to be an equal opportunity employer, considering all applications without regard to race, gender, age, or any other characteristic protected by law.