H&M Fashion Consultant

2 days ago


Dallas, Texas, United States H&M Group Full time

Job Overview

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We are looking for a Sales Advisor to join our team at H&M Group. As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and provide customers with support and guidance.

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About the Role

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You will use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

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A Day in the Life

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A typical day will include customer sales and profit, fashion and trend awareness, team and development, and retail operations/visual and commercial execution.

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Key Responsibilities

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  • Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service.">
  • Willingness to engage and have conversations with customers to provide excellent service.">
  • Guide customers through our fashion trends, stories, and products in all areas of the store.">
  • Ability to effectively promote and sell our products to customers.">
  • Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.">
  • Representing yourself and the H&M brand positively during all customer interactions.">
  • Support with commercial or operational actions to reach sales targets with store management team.">
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Fashion and Trend Awareness

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You will keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. You will use your product and fashion knowledge to share relevant information to customers.

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Team and Development

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You will retain and share your service, fashion, and store operations knowledge and skills with colleagues. You will follow all procedures, routines, and legal requirements in all areas of the store.

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Retail Operations/Visual and Commercial Execution

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You will complete full garment cycle from unpacking and refill to steaming and ensure good garment care. You will operate fitting room and checkout areas according to best practice and processes.

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Qualifications

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We are looking for candidates who are passionate about fashion and everything we create in-store. You should be motivated by giving customers a great experience. You should also be communicative, creative, and curious, motivated, flexible, decisive, and action-oriented.

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Benefits

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We offer competitive pay ($15.00 per hour), staff discount card, and access to our Colleague Resource Groups (CRGs). We value diverse backgrounds and strive to maintain inclusive and equitable workplaces throughout our organization.

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About Us

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H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.



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