Customer Service Representative

9 hours ago


Wood River, Illinois, United States 1st Mid America Credit Union Full time
Job Summary

1st MidAmerica Credit Union is seeking a highly skilled and customer-focused Member Support Center Representative to join our team. As a key member of our support center, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Member Support: Assist members with their telephone requests, including verifying account information, processing payments, and answering questions about our products and services.
  • Loan Services: Answer loan questions, calculate payments, and take loan applications on the phone from members and potential members.
  • Cross-Selling: Identify cross-sell opportunities and recommend relevant new products or services to our members.
  • Account Maintenance: Maintain accurate and up-to-date member account information on our computer system.
  • Performance Measurements: Meet performance metrics, including providing informed, prompt, and professional service to all members and associates, troubleshooting and resolving member inquiries in a timely manner, and processing member transactions with zero errors.
Requirements
  • Experience: One year to three years of similar or related experience, preferably in a call center environment.
  • Education: High school education or equivalent.
  • Skills: Excellent communication and interpersonal skills, basic reading, writing, and math skills, and experience with financial operations systems.
Working Conditions

This role requires the ability to sit for long periods of time and work in a fast-paced environment. Must be able to work and travel to different credit union locations as determined by management.



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