Claims Processing Specialist

5 days ago


Albany, New York, United States Ancora Risk Full time

Ancora Risk: A Leading Provider of Insurance Services

At Ancora Risk, we strive to deliver exceptional customer experiences by providing reliable insurance solutions.

About the Position

This role involves working closely with customers to address their insurance needs and resolve any issues that may arise. As an Insurance Customer Service Representative, you will play a vital part in maintaining customer satisfaction and loyalty.

Key Responsibilities

  • Address Customer Inquiries
    • Respond promptly to customer phone calls and emails.
    • Provide detailed information about insurance policies and coverage options.
  • Process Policy Updates
    • Update customer policy information accurately and efficiently.
    • Verify customer coverage and provide proof of insurance documents.
  • Resolve Customer Complaints
    • Listen attentively to customer concerns and respond thoughtfully.
    • Offer suitable solutions and alternatives to resolve customer complaints.

Requirements

  • Education
    • High school diploma or GED equivalent required.
  • Certifications and Licenses
    • Active NY insurance license necessary.
  • Technical Skills
    • Proficiency in Microsoft Office and customer relationship management software.

Salary Range

$50,000 - $65,000 per year, depending on location and experience.



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