Commercial HVAC Service Manager

2 weeks ago


Novi, Michigan, United States Carrier Full time
About This Role

We are seeking a highly skilled Commercial HVAC Service Manager to join our team at Carrier. As a key member of our service operations team, you will be responsible for supervising a team of field service technicians, managing day-to-day priorities, and resolving client issues.

Key Responsibilities
  • Forecast, monitor, and document financial performance against plan
  • Coordinate, prioritize, and resolve issues encountered by a more experienced team
  • Optimize the usage of manpower, standard time, equipment, and energy of more experienced team
  • Escalate critical/complex issues that will impact the business
  • Manage more experienced team according to established programs and objectives
  • Quality Issue Management
  • Contact customers, collect feedback, and establish and maintain good relationships with customers
  • Respond to key customer complaints and carry out customer satisfaction investigations to ensure establishment of appropriate improvement plans
Required Qualifications
  • High School diploma or GED
  • Must have a valid Driver's License
  • 3+ years of service management experience
  • 2+ years of experience managing a team of technicians
Preferred Qualifications
  • Experience in the HVAC industry
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Excellent attention to detail and accuracy
  • Experience with Microsoft Office
  • Experience with Salesforce or similar CRM
About Carrier

Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions. We have a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security.

We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends.

This is why we come to work every day. We are committed to making a difference together.



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