Business Systems Improvement Specialist

1 week ago


Canton, Massachusetts, United States Point32Health Full time

About Our Company

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized healthcare experience to everyone in our communities.

Job Overview

We are seeking an experienced Analytical Solutions Consultant to join our team. As a key member of our business analysis team, you will be responsible for coordinating with various stakeholders to identify opportunities and needs of the organization, collecting, analyzing, and documenting business requirements, developing and executing system validation plans, and documenting reporting requirements and process improvement recommendations.

Key Responsibilities/Duties

  • Information and Data Analysis: Lead projects with business to identify and specify business and technical requirements and process; formulate and evaluate potential solutions that meet business needs; formalize expectations with business management; ensure timely and accurate resolution of all issues.
  • Problem Resolution: Proactively use advanced problem identification and solving skills to resolve issues related to system, process, or project activities and to quickly diagnose, communicate, expedite, and resolve critical events.
  • Implementation Support: Consult as the knowledge center for business requirements and technical requirements documents ensuring adherence throughout the development of applications; participate in scheduling, prioritization, risk management activities, and change control implementation.

Required Skills and Qualifications

To succeed in this role, you will need:

  • B.S./B.A. degree; advanced degree preferred;
  • At least 7-12 years' experience in a functional business area, preferably in a healthcare insurance environment;
  • Experience with SDLC methodology, Agile, and Customer Relationship Management (CRM);
  • Significant analytical experience related to business/systems analysis and process improvement in complex situations;
  • Advanced knowledge of health insurance/managed care and related technology market and products;
  • Advanced technical knowledge of multiple platforms and related applications and how they interact;
  • Experience in development of complex systems integration;
  • Advanced understanding of web technology;
  • Excellent communication, negotiation, and influencing skills;
  • Demonstrated ability to work objectively with confidential information and effectively facilitate planning and review sessions with senior management.

Benefits

We offer a comprehensive total rewards package, including:

  • Medical, dental, and vision coverage;
  • Retirement plans;
  • Paid time off;
  • Employer-paid life and disability insurance with additional buy-up coverage options;
  • Tuition program;
  • Well-being benefits;
  • Full suite of benefits to support career development, individual & family health, and financial health.

Salary Range

$120,000 - $150,000 per year, based on location and experience.

Commitment to Diversity, Equity, Inclusion, Accessibility, and Health Equity

Point32Health is committed to making diversity, equity, inclusion, accessibility, and health equity part of everything we do from product design to the workforce driving that innovation.



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