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Salesforce Business Systems Analyst

2 months ago

Arlington, Virginia, United States Capital Impact Partners Full time
About the Organization

The Momentus Capital branded family of organizations, which includes Capital Impact Partners, CDC Small Business Finance, and Ventures Lending Technologies, is revolutionizing the way capital and investments flow into communities to provide people access to the capital and opportunities they deserve. We are working to reinvent traditional financial systems that have failed to address systemic issues of inequality, economic empowerment, and the widening racial wealth gap by offering a continuum of financial, knowledge, and social capital to help local leaders build inclusive and equitable communities and create generational wealth. This includes a comprehensive package of loan products, impact investment opportunities, training and business advising programs, and technology services that advance locally-led solutions. Our suite of products and services, experience, and scope will foster equitable job creation, wealth building, and economic mobility.

Position Summary

This role is responsible for identifying, defining, documenting, and analyzing customer relationship management (CRM) business systems processes for improvement; gathering business systems requirements for new solution design. The ideal candidate will recommend new solutions, track and maintain software requirements to be developed as software, and serve as a liaison between business and IT teams by facilitating communication and determining software objectives that align with stated and unstated business needs.

Essential Responsibilities
  • Obtain a deep understanding of relevant business area(s) to be able to recommend solutions and build high-quality requirements.
  • Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.
  • Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
  • Understand technical options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
  • Translate conceptual user requirements into clear, detailed functional requirements.
  • Work with business and delivery teams to prioritize requirements.
  • Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions, and escalate issues where appropriate.
  • Manage requirements scoping throughout the delivery process.
  • Create artifacts as appropriate, including business case documentation, scope documentation, and process flows.
  • Support delivery teams as they develop, test, and deploy solutions.
  • Review delivery team output to ensure requirements are correctly interpreted; define and execute test cases.
  • Document current processes and models to understand inefficiencies or gaps.
  • Identify and assist in prioritizing opportunities to streamline business processes.
  • Be a key contributor to the software development lifecycle, including ensuring that project deliverables meet or exceed policies, procedures, and standards.
Requirements

The ideal candidate will possess the following skills and qualifications:

  • Bachelor's degree and 7 years of experience or 10+ years equivalent experience in lieu of degree.
  • Strong written and oral communication skills.
  • Strong interpersonal skills.
  • Ability to conduct research into business issues and products as required.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.