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Dunkin' Team Lead

2 months ago

Dania Beach, Florida, United States Dunkin' Full time

Job Summary:

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our Dunkin' team. As a key member of our management team, you will be responsible for leading our restaurant operations and ensuring that we deliver exceptional customer experiences, operational excellence, and profitable sales.

Key Responsibilities:

  • Team Leadership:
    • Recruit, train, and develop a high-performing team of restaurant staff
    • Communicate job expectations and performance goals to team members
    • Monitor and evaluate team performance, providing coaching and feedback as needed
  • Operational Excellence:
    • Develop and implement strategies to drive sales growth and profitability
    • Ensure that all restaurant operations are executed in accordance with Dunkin' standards and policies
    • Maintain a safe, secure, and healthy work environment for employees and customers
  • Customer Experience:
    • Develop and implement strategies to drive customer satisfaction and loyalty
    • Ensure that all customer interactions are positive and memorable
  • Business Acumen:
    • Develop and manage budgets and financial reports to drive business growth and profitability
    • Analyze sales data and customer trends to inform business decisions

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred
  • Minimum 2 years of experience in restaurant management or a related field
  • Proven track record of driving sales growth and profitability
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.