Shift Leader

4 weeks ago


Dania Beach, Florida, United States Dunkin' Full time

We are seeking a highly motivated and experienced Shift Leader to join our Dunkin' team. As a Shift Leader, you will be responsible for coaching and guiding our Crew Members to deliver exceptional guest experiences and execute operational Brand standards.

Key Responsibilities:

Team Environment:

  • Foster a positive and respectful team environment
  • Communicate shift priorities, goals, and results with team members
  • Support the training and development of Crew Members
  • Provide constructive feedback and coaching to team members

Operational Excellence:

  • Drive a guest-first culture in the restaurant
  • Resolve guest issues and concerns
  • Ensure Brand standards, recipes, and systems are executed consistently
  • Maintain a safe and healthy work environment by following safety and sanitation guidelines

Profitability:

  • Drive sales growth and achieve sales goals
  • Execute restaurant standards and marketing initiatives
  • Manage cash handling and ensure accuracy
  • Ensure all products are prepared according to Brand standards

Requirements:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Strong math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred

Competencies:

Great Focus:


• Understands and exceeds guest expectations


• Displays a sense of urgency with guests


• Seeks ways to improve guest satisfaction


• Resolves guest concerns

Passion for:


• Sets and maintains high standards for self and others


• Consistently meets or exceeds goals


• Contributes to the overall team performance

Problem Solving and Decision Making:


• Identifies and resolves issues and problems


• Uses information at hand to make decisions and solve problems

Interpersonal Relationships & Influence:


• Develops and maintains relationships with team members


• Operates with integrity and respect

Dunkin' is a leading coffee and baked goods brand with a rich history dating back to 1950. With over 13,100 restaurants in 41 countries, we are committed to delivering exceptional guest experiences and building a strong team culture. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.


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