Medical Assistant/Receptionist

4 weeks ago

Stamford, Connecticut, United States Stamford Health Full time

Job DescriptionStamford Health, a well-established, award-winning healthcare system, is seeking a Medical Assistant/Receptionist to join our Float Pool team.

We offer a competitive salary, a sign-on bonus of $3,000, comprehensive health insurance plans, wellness programs, paid time off, tax-deferred annuity and pension plans, tuition reimbursement, free on-site parking, and a train station shuttle.

JOB SUMMARY:

The Medical Assistant/Receptionist will provide patient care in an outpatient physician practice under the direct supervision of a licensed nurse or physician. This role will act as both a Medical Assistant and a Receptionist Scheduler.

Responsibilities:

Medical Assistant Responsibilities:

  • Provide patient care in outpatient physician practice under the direction of the practicing physician, physician assistant, or licensed nurse.
  • Assist with other clinical and clerical duties to ensure optimization of patient experience within the practice.
  • Welcome patients by greeting them, in person or on the telephone; answering or referring inquiries.
  • Prepare patients for the healthcare visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
  • Verify patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or patient care delivery.
  • Help health care providers during examinations; prepare laboratory specimens; perform basic laboratory tests on the premises; dispose of contaminated supplies; sterilize medical instruments; draw blood; prepare patients for x-rays; take electrocardiograms; remove sutures; change dressings.
  • Counsel patients by transmitting physician's orders.
  • Complete records by recording patient examination, treatment, and test results.
  • Schedule hospital procedures, surgeries, and tests. Precert and obtain test results.
  • Handle phone calls and messages for prescriptions, notes, forms, etc.
  • Complete disability and insurance forms.
  • Maintain clinical flow in all areas of the practice.
  • Keep supplies ready by inventorying stock; placing orders; verifying receipt.
  • Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs in collaboration with the Office Manager.

Receptionist Scheduler Responsibilities:

  • Greet and direct visitors/patients courteously and professionally.
  • Obtain, verify, and/or update patient demographic co-pay and copy of the patient's insurance identification card.
  • Assist with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services.
  • Schedule appointments and record and forward messages as required.
  • Respond to requests for routine information or assistance within scope of knowledge and authority and refer visitors to appropriate staff members as necessary.
  • Initiate calls as requested by Physician, Office Manager or other professional staff.
  • Responsible for opening/closing office duties as needed.
  • Photocopying, faxing, and distributing documents as required and in a timely manner.
  • Maintain order of document processing area/supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
  • Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
  • Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing, and generating responses as appropriate and in a timely manner.

Qualifications:

High School Diploma or equivalent. Certification or Diploma from accredited Medical Assistant school/program OR Bachelor of Science in Chemistry or Biology with National Medical Assistant Certification. National Certification required. Two years job experience preferred. Demonstrate basic computer skills. Effective communication skills, both verbal and written English proficiency required. Demonstrate willingness to work in a team environment. Demonstrate flexibility due to unexpected changes in workload. Demonstrate ability to work independently and as a team player. Strong organizational skills. Superior customer service skills.

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