Customer Service Representative
4 days ago
SP+, a leading artificial intelligence company, is revolutionizing parking experiences. We empower mobility at over 4,000 locations across North America and Europe.
We strive to make every experience remarkable by providing checkout-free parking solutions. Our goal is to give you back your most valuable asset – time.
Key Responsibilities
- Resolve customer inquiries and issues with professionalism and courtesy, ensuring exceptional client satisfaction.
- Offer alternative solutions where possible to retain customer satisfaction.
- Utilize web-based tools for effective communication and demonstrate typing and grammar proficiency.
- Maintain and troubleshoot PARCS devices and supporting systems.
- Make informed financial decisions to protect and collect revenues.
- Assist supervisors with special projects and perform miscellaneous duties as assigned.
- Manage multiple tasks simultaneously.
- Deliver top-notch client service via phone.
- Conduct thorough research and address customer inquiries.
- Provide quality service by understanding procedures and staying updated on product knowledge.
- Enter data and complete customer service work daily.
- Prepare activity reports to track performance across our customer base.
- Track issues and ensure timely delivery of solutions from support teams.
- Support office team with processing invoices, reconciling accounts payable and receivable, and maintaining necessary records.
Requirements
- At least 1-2 years of experience in Call Center/Customer Service/Accounting with problem-solving skills and ability to react professionally.
- Advanced multi-tasking, problem-solving, and organizational skills.
- Ability to work in a fast-paced environment.
- Strong written and verbal communication and interpersonal skills.
- Demonstrate intermediate or advanced computer skills, including use of Word, Excel, and web browsers.
- High School Diploma or equivalent.
SP+ is an equal opportunity employer committed to diversity and inclusion.
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