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Customer Service Vehicle Specialist

2 months ago

Ogden, Utah, United States Shiny Shell Carwash Full time
Job Overview

POSITION TITLE: Front Line Team Member

SUPERVISOR: Team Leader / Assistant Manager / General Manager

POSITION SUMMARY:

The Front Line Team Member plays a crucial role in enhancing Member and Guest satisfaction by delivering prompt and courteous service while performing vehicle cleaning tasks such as vacuuming, wiping surfaces, and washing windows.

KEY RESPONSIBILITIES:

  • Establish and nurture positive Member/Guest relationships
  • Encourage new Memberships and promote special offers
  • Thoroughly vacuum vehicles, focusing on floor mats, carpets, under seats, and other areas
  • Carefully wipe down both the interior and exterior of vehicles, including door frames
  • Apply protective spray wax and tire treatments
  • Ensure windows are cleaned inside and out
  • Report any issues or incidents to the Manager promptly
  • Maintain cleanliness of facilities, equipment, and restrooms
  • Assist Detail Employees as needed, provided proper training has been received

QUALIFICATIONS:

  • Strong customer service abilities
  • Capability to work in various postures
  • Proficient in multitasking