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Technical Solutions Consultant

2 months ago

Lawndale, North Carolina, United States SITA Switzerland Sarl Full time

WELCOME TO SITA

SITA stands as the premier authority in air transport communications and information technology. Our mission transcends mere connectivity; we leverage extensive experience and expertise to enhance nearly every fundamental business, operational, baggage, and passenger process within the air transport sector. With a reach covering 95% of all international air travel destinations, we collaborate with over 2,800 air transport and government clients globally. Join us in the vibrant realm of technology while embracing our cooperative and inclusive culture.

Are you ready to transform air travel? Your journey begins here, with SITA.

ABOUT THE ROLE & TEAM:

In the capacity of a Technical Solutions Consultant within the SITA Communications and Data Exchange team, you will play a crucial role in assisting sales efforts by identifying tailored solutions and fostering business expansion. The air transport industry is inherently global, built on connectivity and driven by data. Our Communications and Data Exchange portfolio ensures secure connections among airlines, airports, border agencies, and passengers worldwide, processing more industry data than any other provider.

As the air transport sector evolves, you will be instrumental in our Messaging portfolio, pinpointing solutions that align with customer needs. You will collaborate with sales and business units throughout the sales process, offering technical support to determine the optimal solutions for our clients.

Reporting to the Messaging Business Solutions team, you will be part of the Communications and Data Exchange Business Unit, dedicated to revolutionizing how the air transport industry connects, communicates, and harnesses the value of its data.

KEY RESPONSIBILITIES:

  • Deliver technical sales support in partnership with commercial sales for both existing and prospective clients.
  • Collaborate with the product team to ensure our solutions meet customer expectations and explore new opportunities.
  • Assist internal teams in comprehending the functionalities of SITA's Messaging service.
  • Stay informed about the latest technological advancements.
  • Engage in training programs and workshops to enhance your skills.
  • Coordinate with commercial managers and sales teams.
  • Contribute to the design, coordination, and development of solutions, collaborating with various internal and external stakeholders.
  • Support the transition of projects into implementation.
  • Engage with colleagues to share knowledge and ideas.

PROFESSIONAL COMPETENCIES:

  • Understanding Customer Needs
  • Business Case Development
  • Commercial Insight
  • Networking Skills
  • Client Partnership Success
  • Problem-Solving Abilities
  • Product and Service Knowledge
  • Design Quality
  • Requirements Analysis
  • Solution Development
  • Strategic Thinking
  • System and Technology Integration
  • Technical Documentation
  • IT Consulting

CORE COMPETENCIES:

  • Commitment to Principles & Values
  • Effective Communication
  • Innovation & Creativity
  • Customer Orientation
  • Influence & Impact
  • Execution Leadership
  • Results-Driven
  • Team Collaboration

QUALIFICATIONS:

  • Bachelor's degree in Telecommunications, Computer Science, or a related technical discipline.
  • Equivalent degree or experience in a technical or business field.
  • Strong analytical and problem-solving capabilities with meticulous attention to detail.
  • Excellent communication and teamwork skills.
  • Willingness to learn and adapt in a dynamic environment.
  • 1-2 years of relevant technical sales experience.
  • Experience in technical support or sales is advantageous.
  • Pragmatic and logical approach to challenges.
  • Proven ability to identify customer needs and align technology solutions accordingly.

WHAT WE OFFER:

We celebrate diversity, operating in 200 countries and embracing 60 different languages and cultures. Our inclusive environment is a source of pride. Our workplaces are designed to be comfortable and enjoyable, and we support a hybrid work model. Discover what it means to be part of our team and take a step closer to your best life.

Flexibility: Work from home up to 2 days a week (subject to team requirements).

Work-Life Balance: Tailor your workday to suit your personal life and commitments.

Global Mobility: Enjoy the option to work from any location in the world for up to 30 days a year.

Employee Wellbeing: Access our Employee Assistance Program (EAP) for you and your dependents, available 24/7, 365 days a year. We also provide Champion Health, a personalized platform catering to various wellbeing needs.

Professional Growth: Enhance your skills through our training platforms, including LinkedIn Learning.

Competitive Benefits: We offer competitive benefits tailored to your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce and encourage applications from women, aboriginal people, visible minorities, and persons with disabilities.