Application Management Support Specialist

2 days ago


Lincolnshire, Illinois, United States TDK Corporation of America Full time
Job Title: Application Management Support Specialist

We are seeking a highly skilled Application Management Support Specialist to join our team at TDK Corporation of America. As a key member of our IT department, you will be responsible for providing exceptional support to our Warehouse Systems, ensuring seamless operation of our Shipping systems applications and SAP ERP systems.

Key Responsibilities:
  • Collaborate with IT and Global AMS Support teams to troubleshoot issues with Shipping systems application (Assist 4) and SAP ERP systems.
  • Analyze, research, and solve application problems to ensure successful issue resolution.
  • Monitor WH and Logistics processes, including picklist printing, IDOC, Goods Receive, and Consignment error.
  • Handle multiple issues simultaneously, prioritizing tasks based on urgency and impact on Warehouse operations.
  • Troubleshoot based on Help Desk Tickets and Incident reports.
  • Diagnose and resolve technical issues quickly and efficiently in a fast-paced environment.
  • Participate in scheduled downtime and maintenance of Shipping systems applications.
  • Provide Tier 1 & 2 support for WH hardware issues, including mobile/desktop scanners, printers, and weighing scales.
  • Participate in occasional afterhours/on call emergency support and problem resolution/management.
  • Coordinate with vendors to manage scheduled maintenance of existing hardware.
  • Participate in Global AMS Support calls to discuss ongoing issues, project-based work, and long-term strategic implementations.
  • Install and maintain endpoint hardware, software, peripherals, and accurately analyze and communicate Customer Barcode label requirements.
  • Participate in Application Regression Testing and perform application management tasks, including Master File, Routes, Departure Calendar, and User Maintenance.
  • Assist in business process redesign and documentation for new and existing business applications and operating procedures.
  • Work with team lead and product owner to understand business requirements and ensure best possible performance, quality, and responsiveness of applications.
  • Collaborate with WH and Logistics teams to identify bottlenecks and bugs and participate in devising solutions to mitigate and address these issues.
  • Troubleshoot technical issues and identify modifications needed in existing applications to meet business requirements.
Requirements:
  • Minimum 2+ years of experience supporting WH.
  • Experience with SAP.
  • Experience with Shipping systems applications.
  • Experience with Barcode Scanners, Barcode Printers (Sato, Zebra), Laser Printers.
  • Exposure to Bartender software.
  • Excellent communication skills are a must.
  • Experience with MDM solutions.
  • Basic understanding of WH operations.
Preferred Skills:
  • Exposure to VDI technology like VMWare and Citrix.
  • Exposure to scripting language like VBA or PHP.
  • Exposure to Barcode label design.
  • Microsoft Office 365, Outlook, Teams, SharePoint, OneDrive, Microsoft Visio.
  • Cloud concepts knowledge.
Education:
  • 4-year college degree is preferred.

As a leader in the electronics industry, TDK Corporation of America offers a competitive salary and an excellent benefits package, including medical, dental, life, and disability insurance, a 401K plan with company match, a pension plan, paid time off, and more. TDK Corporation of America is an Equal Opportunity Employer.



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