Senior Product Specialist
3 weeks ago
Job Summary
We are seeking a highly skilled Senior Product Services professional to join our team at Northwell Health. This individual will be responsible for supporting and enhancing products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting.
Key Responsibilities
- Collaborate with Finance and vendors to ensure products and solutions are properly supported.
- Provide support to ensure all products are functioning optimally, data integrity is intact and financial reports are in alignment and produced timely and accurately.
- Participate in implementing or enhancing products and solutions following the hybrid product/project development and implementation lifecycle.
- Support various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
- Analyze and troubleshoot production problems; escalate issues and execute solutions.
- Work as a project/product lead on larger, more complex projects and/or on multiple projects and solutions.
- Collaborate with multiple product teams and solution teams, IT and Business Product Managers, IT Business Solutions Leads, and other key stakeholders.
- Implement or enhance systems, following the software and solution delivery lifecycle and hybrid project management methods.
- Maintain direct responsibility for successful outcome of assigned project(s) and solutions; interact with end users to assist in collecting, documenting, and analyzing business requirements; communicate clearly and timely with customers and end users.
- Create clear, technical designs, and specifications; develop solutions and communicate requirements to external developers.
- Develop, coordinate, and execute detailed test plans.
- Train end users and document processes for knowledge transfer.
- Identify and document solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
- Follow policies to ensure business requirements are appropriately translated and communicate risks to stakeholders.
- Keep current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
- Recommend and implement improvements to end user processes as they relate to financial systems.
Requirements
We are seeking a qualified candidate with a Bachelor's Degree or equivalent combination of education and related experience. A Master's degree in Computer Science, Business, or Engineering is preferred. The ideal candidate will have 3-5 years of relevant experience and excellent strategic thinking, project management, and time management skills. Strong organization, communication, and collaboration skills are also essential.
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