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Customer Service Representative

2 months ago

Phoenix, Arizona, United States MAXIMUS Full time
About the Role

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Maximus. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.

You will work closely with our team to ensure that our clients receive the highest level of service and support. Your excellent communication and interpersonal skills, combined with your ability to work in a fast-paced environment, will make you a valuable asset to our team.

Responsibilities
  • Provide customer service to clients via phone, email, and chat
  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Work closely with the team to ensure that clients receive the highest level of service and support
  • Utilize computerized systems for tracking, information gathering, and troubleshooting
  • Provide feedback and input on call trends, processes, and procedures
Requirements
  • High school diploma or equivalent required
  • 6 months of customer service experience required
  • Fluency in English and Spanish required
  • Excellent communication and interpersonal skills required
  • Ability to work in a fast-paced environment required
What We Offer

At Maximus, we offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to providing a supportive and inclusive work environment that allows our employees to thrive and reach their full potential.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.