Sales and Customer Experience Expert

5 days ago


Prescott, Arizona, United States Michael's Inc Full time

Looking for a challenging and rewarding role where you can make a real difference? As a Customer Service Team Member at Michaels Inc., you'll be part of a dynamic team dedicated to delivering exceptional customer experiences and inspiring creativity in others.

About Michaels Inc.

Michaels is a leading arts and crafts retailer offering a wide range of products and services to customers. Our mission is to inspire creativity and bring people together through art and self-expression.

Job Summary

In this exciting role, you'll be responsible for creating memorable customer experiences by providing personalized support, answering product questions, and processing transactions accurately and efficiently. You'll also play a key role in educating customers on our Rewards program and VOC surveys.

Responsibilities

Your primary responsibilities will include:

  • Providing excellent customer service and ensuring a positive shopping experience
  • Helping customers find what they're looking for and answering product questions
  • Processing transactions accurately and efficiently
  • Educating customers on Voice of Customer (VOC) surveys and Rewards programs
What We Offer

We're committed to supporting our employees' personal and professional growth. As a Customer Service Team Member, you'll enjoy:

  • A competitive salary of $45,000 - $60,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance and 401(k) matching
  • Paid time off and holidays
  • Opportunities for career growth and professional development

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