Medical Office Associate

6 days ago


Long Beach, California, United States PDS Health Full time

**Job Description**

We are seeking a Medical Office Associate to join our team at PDS Health. In this role, you will provide administrative support to our Dentists and ensure seamless patient care.

You will be responsible for partnering with supported Dentists to gain a financial commitment from the patient to start the best course of treatment with urgency. You will also be responsible for understanding and utilizing financial options to support case acceptance, educating patients on treatment choices, and overcoming common patient objections.

**Responsibilities**

  • Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
  • Partners with supported Dentists to gain a financial commitment from the patient to start the best course of treatment with urgency
  • Achieves proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
  • Executes the HC Handoff in partnership with each clinician on every exam patient
  • Provides subject matter expertise on all available financial options to give patients choices to start dentistry that fits in their budget
  • Overcomes common patient objections to starting treatment
  • Obtains necessary insurance pre-authorizations for patients who need this prior to completing treatment
  • Ensures the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
  • Participates in daily morning huddles, monthly team meetings and any other meetings as required
  • Understands business imperatives and how the role directly impacts metrics and results
  • Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always


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