Behavioral Health Advocate

1 month ago

Marquand, Missouri, United States UnitedHealth Group Full time
About the Role

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Behavioral Health Advocate, you'll play a critical role in promoting recovery and resiliency for individuals with complex and high-risk needs.

Key Responsibilities
  • Engage and motivate consumers through a recovery, health, and wellness-oriented approach, utilizing advanced clinical skills to identify and remove barriers to procurement, delivery, participation in, and success of services.
  • Serve as an Optum Behavioral Health liaison and subject matter expert for applicable UnitedHealth Care Medical Partners, establishing and fostering positive relationships with medical teams, participating in medical-behavioral integration activities, and discussions.
  • Partner with internal Optum Behavioral Health Services Teams to coordinate a seamless transition for consumers from an inpatient setting to community-based services, collaborating early and frequently with other teams in the management of cases stratified as having intensive, complex, and high-risk needs.
  • Establish a cooperative relationship with Optum Behavioral Network Services and the Provider community to improve access to services and ensure that consumers are served within proper standards of care.
Requirements
  • Independently licensed with a Master's degree in Psychology, Social Work (LCSW), Counseling (LPC), or Marriage or Family Counseling (LMFT), or Licensed Ph.D., or an RN with 2+ years of experience in behavioral health.
  • Licenses must be active and unrestricted in the state of Indiana.
  • 2+ years of experience in a related mental health environment.
  • Permanent residence in the state of Indiana.
  • A designated space for home office, with access to high-speed internet (Broadband Cable, DSL, Fiber).
Preferred Qualifications
  • Medical/Behavioral setting experience (i.e., hospital, managed care organization, or joint medical/behavioral outpatient practice).
  • Dual diagnosis experience with mental health and substance abuse.
  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients.
  • Experience working with low-income populations.
  • Managed care and case management experience.
  • Demonstrate initiative in achieving individual, team, and organizational goals and objectives.
  • Proven excellent customer service, interpersonal, and problem-solving skills.
  • Proven solid team player and team building skills.
  • Proven solid oral and written communication skills - specifically telephone skills.
  • Proven ability to function independently and responsibly with minimal supervision.
  • Proven ability to maintain direct and open communication with all levels of the organization.
  • Proven ability to handle sensitive issues with peer, members, and providers in a confidential manner.
  • Proven ability and flexibility to assume responsibilities and tasks in a constantly changing work environment.

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