Logistics Relationship Manager

4 days ago


McClellan Park, California, United States HYDRA Full time
Company Overview
HYDRA is a unique all-in-one logistics company, with 35 plus years of experience and expertise, utilizing the efficiency of rail service, combined with innovative warehouse and transloading solutions, specifically customized to connect and distribute our customers' products. At HYDRA it is our mission to connect suppliers and end-users by leveraging our experience, expertise, and geographic advantages to create customized, all-in-one, logistics solutions.

About this Role
We are seeking a skilled Logistics Relationship Manager - Customized Solutions to join our team. This role will be responsible for departmental interfacing with customers regarding their product throughput. The successful candidate will be responsible for developing and maintaining positive customer relations and coordinating with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Responsibilities
The Logistics Relationship Manager - Customized Solutions will have a broad range of responsibilities including: processing orders by EDI, fax or email, inputting receiving and shipping of customers goods into Warehouse Management Systems, resolving inventory, receiving, shipping and invoicing problems, participating in physical inventory counts, anticipating and correcting problems in delays and any additional information needed by customer, forwarding to the Customer documents and records upon request, following up on orders to ensure delivery by specified dates, checking orders to ensure they are accurate with regards to quantity shipped, printing and supplying special labeling when required to the shipping department, receiving and checking customer complaints, consulting with warehouse or common carrier personnel to expedite or trace missing or delayed shipment, acting as a backup for other Customer Service Representatives, maintaining thankful, respectful, polite, and courteous attitude, performing other related duties as required, and other duties as assigned.

Requirements
To be successful in this role, you will need to have a High School Diploma or GED (required), 2-4 year college degree/certification preferred, 3+ years of experience or equivalent combination of education and experience, proficient in MS Office, specifically Excel, Word and Outlook, excellent oral/written communication skills, familiar with current product lines and customer base, excellent customer relationship skills, organized with an ability to know customers activities and status ongoing, ability to read and interpret documents such as procedure manuals, work instructions, software manuals, displays maturity and assertiveness, organizational skills and ability to meet deadlines, and prior experience with the general public (customers) is a plus.

Physical Demands and Work Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and/or hear. The employee frequently is required to use hands and/or fingers, handle, and/or feel objects, tools and/or controls. The employee is occasionally required to stand; walk; sit; reach with hands and/or arms; climb and/or balance; and/or stoop, kneel, crouch, and/or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Estimated Salary Range
$60,000 - $80,000 per annum based on location and experience.

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