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Senior Cash Handling Specialist

2 months ago

Central Valley, New York, United States Tapestry Full time

Company Overview:
Tapestry is a renowned global fashion brand established in New York in 1941. Guided by the vision of our Creative Director, we embody the bold and inclusive spirit of our origins, crafting exquisite products designed to empower individuality.

As a proud member of the Tapestry family, we are committed to innovation and inclusivity, striving to redefine the boundaries of what is possible in the fashion industry.

Position Summary:
The Senior Cash Handling Specialist plays a pivotal role in shaping the customer experience at Tapestry. By employing exceptional service skills at the Cashwrap, this position is essential in creating a welcoming atmosphere for our clientele.

Key Responsibilities:

  • Make a lasting impression by greeting customers warmly and engaging them with genuine interactions.
  • Serve as a representative of the Insider Program, fostering customer relationships.
  • Engage customers in meaningful conversations at the Cashwrap and while they wait in line.
  • Assess customer needs through attentive observation and respond accordingly.
  • Maintain confidentiality and integrity when handling customer information.
  • Conduct end-of-shift audits in collaboration with store management.
  • Process returns and repairs in alignment with company policies.
  • Assist in the training and development of new Cashiers.
  • Ensure the Cashwrap area is organized, clean, and well-maintained.
  • Promote additional products and gift cards to enhance customer satisfaction.
  • Accurately manage cash and media in compliance with company policies.

Qualifications:

  • 1-3 years of experience in a luxury retail environment preferred.
  • High school diploma or equivalent; college degree is a plus.
  • Proficient in cash register systems and basic computer operations.
  • Ability to work a flexible schedule, including evenings and weekends.

Core Competencies:

  • Demonstrates a polite and friendly demeanor.
  • Exhibits a positive attitude and energy.
  • Takes ownership of responsibilities and tasks.
  • Maintains high levels of integrity and professionalism.
  • Possesses strong collaborative skills.
  • Demonstrates urgency and focus in a fast-paced environment.
  • Effectively manages customer concerns and inquiries.
  • Adapts to diverse customer needs and styles.

At Tapestry, we celebrate diversity and are committed to creating an inclusive environment for all employees. We value the unique perspectives and contributions of each team member, fostering a culture of growth and development.