Healthcare Referrals Coordinator
7 days ago
Role Summary
At Community Health Net, we are seeking a skilled Healthcare Referrals Coordinator to join our team. The successful candidate will be responsible for executing patient insurance referrals, consultations, and diagnostic procedures.
Primary Responsibilities
- Schedule consultation and diagnostic appointments, as requested by healthcare providers, and document necessary information.
- Complete accurate and timely forms for insurance and specialty offices, as required.
- Obtain authorization for appointments from insurance providers.
- Communicate with patients to provide appointment details, preparation information, and answer questions regarding referrals.
- Screen calls, take messages, and provide information regarding patient referrals.
- Collaborate with internal departments to ensure necessary patient information is received for referral completion.
- Reschedule missed appointments after the 30-day patient responsibility window has elapsed.
- Track referrals in the database, including post, no-show, cancelled, and rescheduled appointments.
- Review encounters for changed insurance information and demographics, as needed.
Required Skills
- Proficient in word processing, data processing, data input, and searching on computer applications.
- Strong organizational skills, prioritization skills, and a systematic approach to work with high accuracy and attention to detail.
- Able to work independently and act on own initiative.
- Fluent in English, with bi-lingual skills a plus.
- Understanding of medical terminology.
Education and Experience
High School Diploma or equivalent required. Medical Secretary Certification or equivalent experience preferred. Two (2) years of related experience preferred.
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