Server Position

2 weeks ago

Orlando, Florida, United States Grand Bohemian Orlando Full time
Job Summary

The Grand Bohemian Orlando is seeking a skilled Server to provide exceptional guest service and create a memorable dining experience. As a Server, you will be responsible for serving food and beverage to our guests, maintaining a clean and organized dining area, and ensuring that every guest feels welcome and valued.

Responsibilities
  • Greet and interact with guests in a warm and friendly manner, using professional and Kessler standard nomenclature.
  • Operate the telephone system, answering calls within three rings, using the correct salutation and telephone etiquette.
  • Maintain the integrity of guests' privacy, including confidentiality of personal information and key control.
  • Maintain a thorough knowledge of menu items, beer, liquor, and wine.
  • Clears and resets counters or tables after each course.
  • Assists dining room servers in the food and beverage service, sets tables, keeps menus clean and maintains a clean table between servings and menu knowledge.
  • Assists with providing tables with beverages.
  • Removes solid linens and replaces them with clean linen.
  • Transports dirty dishes to the dishwashing station.
  • Polish silver and glass as needed.
  • Presents menu, answers questions, and makes suggestions regarding food and beverage.
  • Explains, pairs and recommends wine from the wine list.
  • Serves food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards.
  • Relays orders to the kitchen through POS and helps serve courses from kitchen and service bars.
  • Totals bill and accepts payment.
  • Proficiently utilizes the property management systems and follows cash handling procedures.
  • Clears and resets tables at conclusion of each course
  • Sets up the dining room in a thorough and swift manner
  • Complete opening and closing procedures as well as daily side-work
  • Inventory and restock supplies as needed
  • Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
  • Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
  • Maintain complete knowledge and comply with company policies and procedures
  • Maintain neat, clean, and professional appearance according to standards
  • Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
  • Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
  • Develop and maintain a positive working relationship and support the team to achieve our goals
  • Attend required training and meetings
  • All other duties as assigned, planned or un-planned
Qualifications
  • Knowledge of guest service etiquette and proper food and beverage serving techniques.
  • Ability to perform all tasks related to restaurant server and proficiently use job-related software, property management systems, and office equipment.
  • Ability to remain calm in various situations, use sound judgment and effectively solve problems.
  • Ability to work quickly, prioritize, and maintain service at multiple tables at a time.
  • Ability to read and interpret documents such as safety rules and procedural manuals.
  • Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages.
  • Strong written, verbal, and interpersonal skills.

Minimum Qualifications

  • High school diploma, GED Degree, or related training equivalent - required.
  • 1+ year of relevant work experience in similar scope and title required.
  • Experience within luxury brand/markets - required.
  • Student or graduate of hotel management preferred.

Work Environment

  • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

Physical Demands

  • While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours daily.
  • Push, pull, and lift up to 20 lbs.
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time.

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