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Insurance Agency Support Specialist

2 months ago

Oshkosh, Wisconsin, United States Katie Coppersmith - State Farm Agent Full time
Position Overview

As an Insurance Agency Support Specialist at Katie Coppersmith - State Farm Agent, you play a vital role in enhancing our agency's effectiveness. Your contributions are essential in ensuring that our office operates smoothly and that we provide exceptional service to our clients.


Key Responsibilities:
  • Develop and maintain strong relationships with clients, ensuring regular follow-ups as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
  • Utilize a customer-centric approach to educate clients about various insurance products tailored to their needs.
  • Maintain an organized and welcoming office environment, ensuring that it is well-equipped to meet customer demands and effectively promote relevant services.

Qualifications:
  • Exceptional communication skills, both written and verbal.
  • Strong organizational abilities and attention to detail.
  • Prior experience in customer service is essential.
  • Experience in managing customer service operations is advantageous.
  • Sales experience is preferred.
  • Proactive approach to problem-solving.
  • Able to thrive in a collaborative team setting.
  • Proficient in Windows-based applications.
  • Ability to coordinate efforts with colleagues to achieve agency objectives.
  • Capable of succeeding in a dynamic, fast-paced environment.
  • Willingness to obtain necessary licenses for Property and Casualty, as well as Life and Health.

Benefits:
  • Paid time off, including holidays and personal/sick days.
  • Competitive salary with commission and bonus opportunities.
  • Comprehensive health benefits.
  • Opportunities for professional growth and advancement within the agency.