IT Support Specialist

5 days ago

Oshkosh, Wisconsin, United States Fox World Travel Full time
Job Description

Job Title: IT Support Specialist

Company: Fox World Travel

Job Type: Full-time

Location: On-site and Hybrid

About Us: Fox World Travel is a leading travel company in Wisconsin, offering excellent perks and benefits to its associates.

Job Summary

We are seeking an IT Support Specialist to join our team. The successful candidate will provide technical support and assistance to our associates, ensuring they have a seamless experience with our IT systems.

Key Responsibilities:
  • Deploy, monitor, maintain, develop, upgrade, and support all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals, and other equipment.
  • Maintain user uptime and computing experiences through effective problem identification and resolution.
  • Identify, troubleshoot, resolve, and document user and system issues via the help desk system.
  • Utilize remote monitoring and management software to resolve customer requests.
  • Respond to customer support request tickets, calls, and emails, updating help desk service ticket work notes, prioritizing work to resolve complex support customer issues, collaborating with other team members and vendor support resources to resolve requests, and providing updates, status, and completion information.
  • Assist with application testing and routine application maintenance and database updates.
  • Assist with software and hardware inventory tracking.
  • Interact with internal clients on all levels to help resolve IT-related issues and provide answers in a timely manner.
  • Participate in team on-call, after-hours support rotation.
  • Ensure timely communication of maintenance requirements and effects on system availability.
  • Ensure users/customers are provided professional, courteous, and timely support and service.
  • Maintain confidentiality regarding the information being processed, stored, or accessed as part of daily work assignments/requests.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies.
  • Maintain a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect, driving standards and best practices whenever possible, and effectively fostering a culture of engagement.
  • Enhance the organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
  • Be innovative and recommend new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
Requirements:
  • Associate degree in Computer Science or equivalent of 1 to 3 year's experience (preferred).
  • Knowledge and proficiency of current applications/trends.
  • Knowledge and proficiency of current Microsoft Windows computing devices.
  • Knowledge and proficiency of Azure AD, Virtual Computing, and Microsoft Office 365 systems.
  • Knowledge of Microsoft desktop operating systems (Windows 10 and Windows 11).
  • Knowledge of MAC OS preferred but not required.
  • Comfort in supporting a remote/hybrid work force.
  • Solid oral and written communication skills and to effectively provide technical material and concepts to both laymen and technical audiences.
  • Proven ability to effectively troubleshoot and provide support.
  • Proven ability to provide exceptional customer service.
  • Self-motivation; demonstrate initiative with a strong commitment to personal goals, objectives, and work ethic.
  • Ability to learn and research new technologies quickly.
  • Ability to make decisions and judgments while analyzing, evaluating, and problem-solving technical matters.
  • Ability to work flexible hours within and outside of scheduled shift; participation in on-call, after-hours support rotation required.
  • Effective listening skills with ability to determine root cause quickly, check for shared understanding, and address misunderstandings promptly.
  • Must possess a valid driver's license and be able to travel to any branch location to meet technological needs.
Work Environment:

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.

For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.

Occasional business travel, overnight stay may be required - up to 15%. Ability to drive to home inspection locations, if required.

  • Family Support Specialist

    2 weeks ago

    Oshkosh, Wisconsin, United States Family Services of Northeast Wisconsin Full time

    Family Support Specialist OpportunityFamily Services of Northeast Wisconsin is seeking a dedicated and compassionate Family Support Specialist to join our team. As a Family Support Specialist, you will play a vital role in supporting first-time parents in our community.Key Responsibilities:Establish trusting relationships with parents experiencing stressors...

  • Medical Support Specialist

    1 week ago

    Oshkosh, Wisconsin, United States Ascension Full time

    At Ascension Medical Group, we're committed to providing exceptional care and services to our patients. As a Medical Support Specialist, you'll play a vital role in helping our team deliver high-quality care.As a Medical Support Specialist, you'll work closely with our healthcare team to administer medications, take vital signs, and provide direct patient...

  • IT Support Specialist

    4 weeks ago

    Oshkosh, Wisconsin, United States Fox World Travel Full time

    About the RoleWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Fox World Travel. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and customers.Key ResponsibilitiesTechnical Support: Provide timely and effective technical support to employees...

  • IT Support Specialist

    1 week ago

    Oshkosh, Wisconsin, United States Fox World Travel Full time

    Job Title: IT Support SpecialistAs a key member of the Fox World Travel team, the IT Support Specialist plays a vital role in ensuring the smooth operation of our technology infrastructure. This position is responsible for providing technical support and assistance to our employees and clients, ensuring that they have the tools and resources they need to...

  • Dental Support Specialist

    1 week ago

    Oshkosh, Wisconsin, United States Midwest Dental Full time

    Job SummaryWe are seeking a highly skilled and dedicated Dental Support Specialist to join our clinical team at Midwest Dental. As a key member of our team, you will play a vital role in supporting our dental professionals and ensuring the highest level of patient care.ResponsibilitiesPrepare patients and treatment rooms for dental proceduresAssist in...

  • Cloud Infrastructure Support Specialist

    5 days ago

    Oshkosh, Wisconsin, United States Vaco Full time

    Job Title: Cloud Infrastructure Support SpecialistAbout the Role:We are seeking a skilled Cloud Infrastructure Support Specialist to join our team at Vaco. As a Cloud Infrastructure Support Specialist, you will play a critical role in the day-to-day operations and maintenance of our hybrid multi-cloud environment. You will work closely with our senior...

  • Medical Support Specialist

    2 weeks ago

    Oshkosh, Wisconsin, United States Ascension Full time

    Unlock Your Potential in Senior CareAt Ascension Living, we're dedicated to providing exceptional services and support to seniors across the country. As a Medical Support Specialist, you'll play a vital role in delivering personalized care and creating a warm, welcoming environment for our residents.Key Responsibilities:Administer medications under the...

  • Medical Support Specialist

    4 weeks ago

    Oshkosh, Wisconsin, United States Ascension Full time

    About Ascension Medical Group at Jackson AnticoagulationWe are a part of Ascension Living, a national nonprofit senior living provider with over 10,000 adults living in our 40+ senior living communities across 12 states.Our community offers a beautiful setting with personalized care, exceptional services, and a balance of city comforts and cultural...

  • Pet Care Specialist

    1 month ago

    Oshkosh, Wisconsin, United States Groomer Has it pet spa LLC Full time

    Job SummaryWe are seeking a skilled and compassionate Pet Care Specialist to join our team at Groomer Has It Pet Spa LLC. As a key member of our staff, you will be responsible for the overall care and well-being of our furry clients.ResponsibilitiesProvide exceptional care and attention to our canine guests, including feeding, grooming, and playtime.Assist...

  • Medical Assistant or LPN

    2 weeks ago

    Oshkosh, Wisconsin, United States 191 Aurora Medical Center of Oshkosh, Inc. Full time

    Job SummaryWe are seeking a highly skilled Medical Assistant or LPN to join our team at 191 Aurora Medical Center of Oshkosh, Inc. in Oshkosh, WI. As a Clinical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key ResponsibilitiesPrepare patients for exams by obtaining vital signs and...

  • IT Support Specialist

    4 weeks ago

    Oshkosh, Wisconsin, United States AMCOR FLEXIBLES NORTH AMERICA INC Full time

    Job DescriptionThe Technical Support Analyst is responsible for the IT infrastructure and day-to-day IT support of Amcor plants and office sites. This role involves a considerable amount of creativity as well as the ability to collaborate with the business, IT, and the Service Desk to drive new solutions to increase the productivity of our operations.Key...

  • Support Specialist

    1 week ago

    Oshkosh, Wisconsin, United States Limitless Possibilities, LLC Full time

    Job OverviewAt Limitless Possibilities, LLC, we foster a supportive living environment that promotes dignity, independence, and well-being for adults with developmental disabilities.Our team provides a range of benefits, including:Comprehensive health insuranceDental and vision insuranceDisability and life insurancePaid training and professional development...

  • Data Specialist

    3 weeks ago

    Oshkosh, Wisconsin, United States AMCOR FLEXIBLES NORTH AMERICA INC Full time

    Job Title: Data SpecialistAmcor Flexibles North America Inc. is seeking a highly skilled Data Specialist to join our team. As a Data Specialist, you will play a critical role in ensuring the accuracy and completeness of data for over 20 Amcor plants.Key Responsibilities:Collaborate with business resources to ensure complete and accurate dataAct as a backup...

  • Dental Care Specialist

    5 days ago

    Oshkosh, Wisconsin, United States Delta Companies Full time

    COMPENSATION AND BENEFITSDental Care Specialist (DDS / DMD)$290,000 + Earning PotentialGuaranteed base + Collections model up to 36%Starting Bonus $20kFully established offices with a full caseload Day 1All the perks / resources of a large network with personalized details of a small practiceRESPONSIBILITIES AND FACILITY DETAILSDental Care Specialist (DDS /...

  • Office Support Specialist

    1 month ago

    Oshkosh, Wisconsin, United States SEEK Careers Staffing Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Assistant to join our team in Oshkosh, Wisconsin. As an Office Assistant, you will be responsible for providing administrative support to our team, including data entry, filing, and answering phone calls.Key ResponsibilitiesAssist with light accounting tasks, including data entry and...

  • Office Support Specialist

    3 weeks ago

    Oshkosh, Wisconsin, United States SEEK Careers Staffing Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Assistant to join our team in Oshkosh, Wisconsin. As an Office Assistant, you will be responsible for providing administrative support to our team, including data entry, filing, and answering phone calls.Key ResponsibilitiesAssist with light accounting tasks, including data entry and...

  • Community Support Specialist

    1 month ago

    Oshkosh, Wisconsin, United States Opportunity Development Centers Inc Full time

    Job SummaryOpportunity Development Centers Inc is seeking a dedicated and compassionate Community Support Mentor to join our team. As a Community Support Mentor, you will play a vital role in empowering individuals with disabilities to achieve their work and life goals.Key ResponsibilitiesTeach Daily Living Skills, social skills, and community involvement to...

  • Administrative Support Specialist

    4 days ago

    Oshkosh, Wisconsin, United States SEEK Careers Staffing Full time

    Job Title: Office AssistantJob Summary: We are seeking a highly organized and detail-oriented Office Assistant to join our team at SEEK Careers Staffing. As an Office Assistant, you will be responsible for providing administrative support to our team, including data entry, filing, and answering phone calls.Responsibilities:Assist with light accounting...

  • Dental Support Specialist

    4 days ago

    Oshkosh, Wisconsin, United States Midwest Dental Full time

    About the Role:We are seeking a skilled Dental Assistant to join our clinical team at Midwest Dental. As a key member of our team, you will play a vital role in supporting our patients and clinicians in delivering exceptional oral health care.Key Responsibilities:Preparing patients and treatment rooms for dental proceduresHelping to educate patients on...

  • Medical Support Specialist

    3 weeks ago

    Oshkosh, Wisconsin, United States Ascension Full time

    About Ascension Medical Group Pain ClinicWe are committed to providing exceptional services and personalized care to our patients at our beautiful community. Our team is dedicated to helping seniors live healthier and happier lives, at every age and at every stage.As a leading national nonprofit senior living provider, we offer a work family that can support...