Ice Cream Team Lead
3 weeks ago
Jeni's Splendid Ice Creams is seeking a highly skilled and customer-focused Service Assistant to join our Central West End team.
As a key member of our scoop shop team, you will be responsible for leading shifts, managing inventory, and providing exceptional customer service. Your primary focus will be on creating a positive and welcoming environment for our customers while maintaining the highest standards of quality and cleanliness in our shop.
We are looking for an energetic and passionate individual who is dedicated to delivering outstanding results and consistently exceeding customer expectations. If you have a passion for ice cream, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Lead shifts and manage daily operations
- Provide exceptional customer service and resolve any issues promptly
- Manage inventory and maintain high standards of quality and cleanliness
- Train and coach new team members
- Communicate effectively with leadership and other team members
Requirements:
- Full-time presence with night and weekend availability
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making skills
- Ability to work well under pressure and adapt to changing situations
- Prior experience in customer-facing roles or similar industries preferred
Benefits:
- Competitive hourly rate + tips ($24.60 per hour estimated)
- Full-time hours with opportunities for career development
- Paid time off and holidays
- 4% match on 401k contributions after 3 months of employment
- A one-month paid sabbatical after 3 years of continuous service
- Annual paid day to volunteer for a non-profit organization that matters to you
- 50% discount at Jeni's Scoop Shops and online
About Us:
Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country. We are committed to making better ice creams and bringing people together through our unique and delicious products.
Estimated Salary Range: $24.60 - $30.00 per hour based on location and experience.
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