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Front Desk Shift Leader

2 weeks ago

Boston, Massachusetts, United States The Colonnade Hotel Full time

The Colonnade Hotel invites applications for a Luxury Hotel Night Supervisor position. This dynamic role offers the chance to expand your knowledge of hotel operations, develop essential leadership skills, and contribute to the delivery of exceptional guest experiences.

Key Accountabilities:

  • Monitor and manage the night audit process, identifying areas for improvement and implementing changes as needed.
  • Collaborate with the front desk team to provide seamless support to guests throughout the night.
  • Resolve guest complaints and issues promptly and professionally.
  • Conduct regular meetings with team members to discuss performance, goals, and challenges.
  • Participate in training and development activities to enhance knowledge and skills.

Requirements:

  • At least 2 years of experience in a related role within the hotel industry.
  • Proven ability to work effectively in fast-paced environments, with excellent time management and organization skills.
  • Strong interpersonal and communication skills, with the ability to build rapport with colleagues and guests.
  • Proficiency in MS Office applications, particularly Excel, Word, and Windows.
  • Experience with Property Management Systems, such as OPERA or Micros, is an advantage.

About Our Opportunities:

The Colonnade Hotel is committed to providing a stimulating work environment that fosters growth, learning, and collaboration. As a valued member of our team, you will have access to ongoing training, professional development opportunities, and competitive compensation packages.