Vehicle Operations Coordinator

5 days ago


Rockford, Illinois, United States Grote Auto - Rockford Full time

About the Position:

Grote Auto - Rockford is a dynamic and growing car dealership seeking a results-driven Automotive Service Manager. In this critical role, you will oversee the entire service operation, from scheduling appointments to ensuring seamless vehicle delivery. If you have a passion for delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you

Responsibilities:

  • Overseeing daily operations of the service department, ensuring smooth workflow and high customer satisfaction
  • Providing coaching and guidance to service advisors and technicians to improve productivity and quality
  • Leading by example, demonstrating strong work ethic, and promoting a culture of excellence
  • Managing inventory levels, ordering parts, and tracking expenses
  • Collaborating with sales teams to upsell and cross-sell services and products

Qualifications:

  • Minimum 2 years of experience in a service management or advisory role
  • Proven track record of increasing revenue and improving customer satisfaction
  • Highly developed problem-solving and conflict resolution skills
  • Strong analytical and technical skills, with ability to learn and adapt quickly
  • Valid state-issued driver's license and clean driving record

Compensation Package: Competitive salary ($62,000 - $82,000 per year), comprehensive benefits, and opportunities for career advancement.



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