Vehicle Operations Coordinator
5 days ago
About the Position:
Grote Auto - Rockford is a dynamic and growing car dealership seeking a results-driven Automotive Service Manager. In this critical role, you will oversee the entire service operation, from scheduling appointments to ensuring seamless vehicle delivery. If you have a passion for delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you
Responsibilities:
- Overseeing daily operations of the service department, ensuring smooth workflow and high customer satisfaction
- Providing coaching and guidance to service advisors and technicians to improve productivity and quality
- Leading by example, demonstrating strong work ethic, and promoting a culture of excellence
- Managing inventory levels, ordering parts, and tracking expenses
- Collaborating with sales teams to upsell and cross-sell services and products
Qualifications:
- Minimum 2 years of experience in a service management or advisory role
- Proven track record of increasing revenue and improving customer satisfaction
- Highly developed problem-solving and conflict resolution skills
- Strong analytical and technical skills, with ability to learn and adapt quickly
- Valid state-issued driver's license and clean driving record
Compensation Package: Competitive salary ($62,000 - $82,000 per year), comprehensive benefits, and opportunities for career advancement.
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