Retail Customer Advisor
2 weeks ago
Retail Sales Associate
Employee Type: Regular, Full-Time
Company Overview
Bridgestone America, Inc. is a leading employer in the automotive service industry, with a workforce exceeding 22,000 individuals across North America. We operate over 2,200 retail locations, including renowned brands such as Firestone Complete Auto Care and Tires Plus. With substantial sales in tire and automotive services, we offer a robust environment for career development.
Job Overview
This role is designed for a dynamic individual who will address customer needs both in-person and via phone communication. Utilize your interpersonal skills to clarify warranty options, coordinate service timelines between technicians and clients, manage checkout processes, and promote various products and services.
Key Responsibilities
- Enhancing customer satisfaction and loyalty.
- Promoting and merchandising products and services effectively.
- Providing enthusiastic responses to customer inquiries, both in-store and over the phone.
- Exhibiting a strong desire to thrive in a retail setting.
- Demonstrating motivation in sales activities.
- Assisting with merchandise shipments, tire changes, and store displays as needed, following appropriate training.
- Performing additional tasks as assigned.
Preferred Qualifications
Possession of a 2-year degree or equivalent experience.
Qualifications
High School Diploma or equivalent required.
A minimum of 2 years of experience in consumer retail sales.
Ability to effectively communicate with customers regarding sales and complaints to foster retention and loyalty.
Proficient problem-solving skills related to customer concerns.
Must maintain a valid driver's license and be capable of operating both customer and company vehicles.
Completion and maintenance of all required training modules and courses for this position are mandatory.
Employee Type: Regular, Full-Time
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