General Manager

2 weeks ago

Paramus, New Jersey, United States Restore Hyper Wellness Full time
Job Summary

Restore Hyper Wellness is seeking a General Manager with strong leadership skills and a knack for business development and sales. As a General Manager, you'll play an integral role in cultivating and maintaining the Restore culture.

Responsibilities
  • Lead performance management activities with each staff member, including setting goals, ongoing coaching, career development, and performance reviews.
  • Assist in selecting and developing high-performance employees for additional responsibilities and internal profitability.
  • Oversee onsite onboarding and the training of new employees, including but not limited to the verification of I-9s, completion of new hire checklists and paperwork, and all mandatory compliance and specialized Restore training.
  • Ensure 100% completion of all required ongoing training (monthly and annually) per Restore compliance standards.
  • Lead and influence managerial staff through motivation, leveraging individual strengths to ensure maximum productivity, and aligning the team on goals and expectations.
  • Enforce store policies, procedures, and productivity standards.
  • Monitor and formally document staff performance/behavior with the support of the HR Department.
  • Oversee employee schedules to maximize usage and efficiency while ensuring adequate coverage during peak hours and special events.
  • Audit and verify payroll information for each pay cycle and ensure staff commissions, bonuses and tips are accounted for.
  • Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information.
  • Maintain a safe, clean and secure environment for all guests and staff.
  • Continuously improve operational execution through attention to detail and adherence to operating and safety standards.
  • Communicate any equipment maintenance or construction needs to lead and help oversee repairs.
  • Accept guidance and collaborate with your supervisor to ensure optimal store performance and staff development.
  • Ensure an exceptional store experience that engages and retains customers.
  • Be flexible with your schedule - you'll work hours based on business needs and store operating hours. This will include some weekends and holidays.
  • Make timely and effective decisions regarding customer service issues.
  • Daily reporting of appointments, revenue, and inbound/outbound calls.
  • Report all safety and medical incidents through formal in-store communication and to the corporate team.
  • Drive store sales through membership, packages, and retail opportunities while adhering to sales success metrics.
  • Maintain a strong local presence through partnerships with community and business organizations.
  • Participate in local events and wellness initiatives and establish partnerships with fitness and wellness enthusiasts to generate interest in Restore's services.
  • Lead store team in service and product knowledge and motivate them to meet and exceed sales goals.
  • Manage the proven sales process and work to exceed all sales while maintaining budgetary targets.
  • Manage local grassroots marketing and prospecting initiatives. Solicit, coordinate and participate in community events.
  • Set daily, weekly and monthly goals across all services to ensure clear expectations for staff and the success of overall store performance.
  • Maintain and track active marketing efforts through events, B2B, word-of-mouth, and social media platforms.
  • Manage or delegate social media channels for the store to create compelling posts and communicate with guests and leads.
  • Ensure all lead generation platforms are managed effectively and all marketing campaigns are followed.
  • Create and maintain a highly engaged group of ambassadors and influencers that promote the store and brand.
  • Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle.
  • Lead and organize staff outings, professional development, and member workshops that build on and enhance Restore's mission, vision, and values.
Qualifications
  • You've obtained an undergraduate degree or higher.
  • You love the sales process and have a proven track record of B2B sales.
  • You have at least three to five years of management experience.
  • You're passionate about fitness, athletic achievement, and general health and wellness.
  • Your verbal and written communication skills are on point.
  • You're a numbers person and can deliver action plans based on key metrics.
  • You're tech-savvy and have experience processing payroll and creating employee schedules.
  • You embrace a leadership role and are also a strong team player.
  • You're driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
  • You get joy and fulfillment from helping people feel better and live healthier lifestyles.
  • You place importance on ethics and integrity and exhibit this every day.

Restore Hyper Wellness is the award-winning industry leader and creator of an innovative new category of care-Hyper Wellness. Restore delivers expert guidance and the most extensive array of cutting-edge modalities available under one roof. With over 100+ locations nationwide and a fast-growing retail footprint, Restore is making true health more accessible than ever before.

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