Retail Customer Service Representative

1 week ago


Taylor, United States BJ's Wholesale Club Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at BJ's Wholesale Club. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, protecting merchandise, and maintaining a positive shopping environment.

Key Responsibilities:

  • Provide superior customer service to members, responding to their needs and resolving issues in a timely and professional manner.
  • Protect merchandise by monitoring entrance and exit activity, and reporting any incidents or concerns to management.
  • Support the application of customer service standards, ensuring a positive shopping experience for all members.
  • Collaborate with colleagues to achieve sales goals and maintain a clean and organized sales floor.
  • Participate in ongoing training and development to enhance customer service skills and product knowledge.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Availability to work a variety of shifts, including weekends and holidays.


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