Customer Service Manager

4 days ago


Coldwater, Michigan, United States Steve Franks - State Farm Agent Full time
Job Summary

We are looking for a highly skilled and results-driven individual to fill the role of Assistant Office Manager. This position offers the opportunity to grow professionally while making a meaningful impact on our customers' lives.

Core Responsibilities
  • Deliver exceptional customer service, addressing queries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate clients about insurance options.
  • Collaborate with the agent to establish and meet marketing goals.
  • Identify client needs, generate leads, schedule appointments, and promote suitable products and services.
  • Support local community events and contribute to managing the agency's online presence.

As a valued member of our team, you will benefit from:

  • Simple IRA
  • Salary: $50,000 - $70,000 per year, commensurate with experience
  • Comprehensive health benefits
  • Profit-sharing opportunities
  • Paid time off (vacation and personal/sick days)
  • Industry experience
  • Prospects for career advancement within our agency
Key Requirements
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Track record of meeting sales goals/quotas preferred
  • Interpersonal skills
  • Written, verbal, and listening communication skills (Spanish speaking a plus)
  • Enthusiasm for insurance and financial products
  • Organizational skills
  • Self-motivation
  • Detail-oriented
  • Problem-solving ability
  • Customer service commitment
  • Teamwork ability


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