Customer Service Manager
4 days ago
We are looking for a highly skilled and results-driven individual to fill the role of Assistant Office Manager. This position offers the opportunity to grow professionally while making a meaningful impact on our customers' lives.
Core Responsibilities- Deliver exceptional customer service, addressing queries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-centric approach to educate clients about insurance options.
- Collaborate with the agent to establish and meet marketing goals.
- Identify client needs, generate leads, schedule appointments, and promote suitable products and services.
- Support local community events and contribute to managing the agency's online presence.
As a valued member of our team, you will benefit from:
- Simple IRA
- Salary: $50,000 - $70,000 per year, commensurate with experience
- Comprehensive health benefits
- Profit-sharing opportunities
- Paid time off (vacation and personal/sick days)
- Industry experience
- Prospects for career advancement within our agency
- Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
- Track record of meeting sales goals/quotas preferred
- Interpersonal skills
- Written, verbal, and listening communication skills (Spanish speaking a plus)
- Enthusiasm for insurance and financial products
- Organizational skills
- Self-motivation
- Detail-oriented
- Problem-solving ability
- Customer service commitment
- Teamwork ability
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