Customer Service Manager

4 days ago


Coldwater, Michigan, United States Dunham's Full time
Job Overview: Dunham's is seeking a Customer Service Manager to lead our sales and merchandising efforts. As a key member of our team, you will be responsible for driving sales through exceptional customer service, operational excellence, and strong leadership skills.

About the Role: We are looking for a highly motivated and organized individual to join our team as a Customer Service Manager. In this role, you will be responsible for leading and training staff, managing day-to-day operations, and analyzing sales data to drive business growth.

Key Responsibilities:
  • Lead and train staff to provide excellent customer service
  • Manage day-to-day operations, including inventory management and visual merchandising
  • Analyze sales data to identify trends and opportunities for growth
  • Develop and implement plans to increase sales and improve customer satisfaction

Requirements:
  • Strong leadership and organizational skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Bachelor's degree in Business Administration or related field

Benefits: Dunham's offers a competitive salary of $65,000 per year, plus benefits including health, dental, and vision coverage, and a 401(k) savings plan. Additionally, you will receive a merchandise discount and be eligible for career advancement opportunities.

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