Restaurant Operations Assistant

1 month ago

Topeka, Kansas, United States Mazzio's Full time

About the Role


The Assistant Manager is a crucial part of our Restaurant Management team, assisting in the daily operations of the location. This role involves providing direct supervision and ensuring all crew members work efficiently and effectively during their shifts.



Key Responsibilities


Some of the key responsibilities of the Assistant Manager include:



  • Responsible for adhering to restaurant performance standards, such as ensuring all crew members are actively working at their assigned stations/duties while on the clock, regulating workflow, and reassigning crew as needed through the shifts.
  • Responsible for resolving guest concerns, either in person or via phone, using good judgment when determining if customer credit is necessary, and providing appropriate documentation of the decision so that audits can be completed.
  • Ensures guest needs are met throughout the shift by activities such as ensuring enough dough is prepared, quoted delivery times are accurate, drivers are verifying orders at dispatch, tables are being pre-bussed and bussed in a timely manner, guests are promptly welcomed to the restaurant, and guests are thanked for their business and invited back when they are leaving.
  • Ensures food safety and sanitation standards are maintained by activities such as verifying gloves are worn when employees are touching ready-to-eat food and cut gloves are worn during prep, ensuring the crew keeps restrooms clean and well-stocked, and regularly disinfecting tables, chairs, beverage dispensers, and other items with sanitation wash.
  • Verifies that crew members are following the uniform guidelines and hair is properly restrained, and ensures all crew members are wearing appropriate non-slip footwear to help prevent accidents.
  • Responsible for performing various tasks during the shift, including driver, P1, and server cash out and tip distribution, cash counts of safe and drawers at scheduled times, prepares deposits, conducts end-of-shift and/or end-of-day activities on point-of-sale and back-office systems, documents unusual events and cash anomalies via Incident Report per the policies and procedures of the Company.
  • Responsible for the safety and security of crew, guests, products, and cash while manager on duty, including ensuring doors are locked when they should be, alarms are set when leaving for the evening, money is secure, and the safe is locked when not in use throughout the shift. Allows only authorized personnel in the restaurant after hours.
  • Assistant Managers are assigned the responsibility of various administrative tasks in the restaurant, such as writing schedules, inputting produce or Sygma orders, conducting inventory, preparing weekly packets, inputting cash paid outs, interviewing, or other administrative duties.
  • Responsible for the training and development of crew members.


Requirements


The ideal candidate will possess the following qualities:



  • Excellent communication and interpersonal skills.
  • Proven leadership and decision-making skills.
  • Excellent guest relations skills and tact.
  • Ability to work as a part of a team and collaborate effectively.
  • In-depth knowledge of Mazzio's operational procedures.
  • Understanding of relevant health and safety regulations.
  • Comfortable with workplace technology, POS systems, etc.
  • Basic math skills.
  • Ability to manage, direct, and correct crew members.


Education and Experience


The Assistant Manager role requires a High School diploma or GED equivalent. Assistant Managers must pass the Mazzio's Comp 1 Test, successfully run a shift as the person in charge, and pass the Mazzio's Comp 2 Test before being promoted to the Assistant Manager role. The position may require a Food Handler's permit and/or Foodservice Sanitation Certification and/or other individual compliance permits, certificates, or licenses dependent upon the laws of the city or county in which the restaurant is located. Position requires a valid driver's license with valid personal vehicle insurance and a driving record that meets the standards set forth by Mazzio's insurance carrier.



Physical Demands


The Assistant Manager exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly in the performance of activities. Force includes push/pull/lift. The Restaurant Manager is required to perform most work from a standing position. Work may involve frequent walking, intermixed with sitting for brief periods of time. Work requires stamina to perform duties for extended periods of time typically comprised of 8-12 hour shifts and frequent 'split shifts' (4-6 hours shifts with 'off time' of 2-4 hours between shifts). Shifts encompass early morning, lunch, afternoons, dinner, and late night.



Working Conditions


The Assistant Manager is mostly subject to inside environmental conditions, which are protected from the weather, but not necessarily temperature changes. The position provides occasional exposure to extreme heat with temperatures sufficiently high to cause marked bodily discomfort. Wet and/or humid conditions are present where they come into contact with water and other liquids. Subject to frequent washing of hands and arms. Routinely operates kitchen equipment consisting of moving conveyor-type belts and rollers and rotating mixer hooks and slicing blades.



Equipment and Aids


The Assistant Manager will use various machines, tools, equipment, and work aids, including adding machines, calculators, cash registers, charts, computer terminals, diagrams, directives, documents, forms, keyboards, manuals, ovens, pens, pencils, publications, reference books, rulers, schedules, specifications, telephones, tape, and video recorders.



Disclaimer


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These statements are not an exhaustive list of all responsibilities, duties, and skills required of the personnel so classified.



Mazzio's LLC is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employment actions based on race, color, religion, sex, national origin, age, marital status, disability, veterans' status, or any other bases protected by Federal/State laws.



This and all job descriptions for Mazzio's LLC are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

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