Account Support Specialist
3 days ago
Graybar is seeking a highly skilled Customer Service Representative to join our team. As a key contact and liaison for customers, you will be responsible for ensuring their total satisfaction. This role involves interacting with customers on an ongoing basis, entering orders, handling requests, and providing support in a timely, professional, and courteous manner.
In this position, you will:
- Ensure every customer experience is of the highest quality
- Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow-up on all customer issues
- Take an active role in selling Graybar goods and services on inbound calls
- Provide support on product selection and application
- Coordinate customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims
What You Will Bring
- Strong communication skills
- A passion for customer service
- Ability to handle a variety of customer situations with enthusiasm and tact
- 2+ years of experience preferred
- 2-year or 4-year degree preferred
The estimated annual salary for this position is $62,400, based on an hourly rate of $30.00.
BenefitsAs a full-time employee of Graybar, you will accrue three weeks of vacation during your first 12 months and have access to a wide range of benefits, including medical insurance, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, profit-sharing plan, 401(k) savings plan, paid vacation, sick days, and holidays.
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